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[00:00:02]

UH, I NOW CALL THIS MEETING TO ORDER.

WELCOME TO THE HUMAN SERVICES COMMISSION MEETING.

IT'S TUESDAY, MARCH 10TH, 2026, AND IT'S 7:00 PM UH, STAFF ROLL CALL PLEASE.

UH, COMMISSIONER PRESENT.

COMMISSIONER HORTER PRESENT.

COMMISSIONER METTA PRESENT.

COMMISSIONER NAKAMURA PRESENT.

COMMISSIONER SUTTON PRESENT, COMMISSIONER, YOU PRESIDENT, VICE CHAIR ONELLI PRESENT, AND CHAIR NELSON.

PRESENT.

WE HAVE A QUORUM.

UM, AND HOW SERVICES STAFF PRESENT IS JOSH THURMAN, HUMAN SERVICES PROGRAMS MANAGER.

UH, ITEM NUMBER TWO, PRESENTATIONS, UH, PRESENTATION BY THE CITY

[2. PRESENTATIONS]

SERVE AND OF THE TRI-VALLEY EO.

AND I HAVE MARGARET ANN HERE, AND SHE IS OUR DIRECTOR OF CARE COORDINATION THAT REALLY IS IN THE WEEDS.

SO TONIGHT DURING THE Q AND A, IF YOU HAVE ANY QUESTIONS OR SPECIFICS ON ANY OF THE SLIDES, I WANT HER TO BE ABLE TO COME UP BECAUSE SHE'S IN THE DAY-TO-DAY BOOTS ON THE GROUND, AND I'M JUST THE ONE THAT MAKES SURE THE VISION'S ALIVE.

SO OUR VISION IS CITY SERVE, OH, I HAVE TO CLICK THIS, SORRY.

UM, CITY SERVE EMPOWERS COMMUNITIES BY PROVIDING ESSENTIAL SERVICES, CARE COORDINATION AND RELATIONAL SUPPORT, PARTNERING WITH NEIGHBORS, VOLUNTEERS, AND ORGANIZATIONS TO MEET IMMEDIATE NEEDS AND STRENGTHEN LONG-TERM STABILITY.

OUR VISION SHORT IS CARING FOR NEIGHBORS, COORDINATING SUPPORT, AND CONNECTING COMMUNITY.

WE LIKE TO CALL OURSELVES KIND OF THE, THE HUB WHEN SOMEONE'S IN NEED.

UM, WHERE DO THEY START? A GOOD PLACE TO START IS WITH US.

WHEN I CAME ON SIX YEARS AGO, I ENTERED, UM, SOME CARE VALUES INSTEAD OF CORE VALUES.

THESE VALUES REALLY, UM, CREATE AN INTERNAL AND EXTERNAL, UM, CULTURE C.

WE COLLABORATE.

WE ARE ALWAYS THINKING, WHO CAN WE COLLABORATE WITH? WHO CAN WE SERVE WITH? AND WE DO THAT VERY WELL WITH GOODNESS VILLAGE AND THE CITY OF LIVERMORE, A ADVOCATE WHO NEEDS A VOICE, WHO IS NOT SERVED, WHERE ARE THE GAPS? HOW CAN WE REACH THEM? AND THAT'S WHERE R COMES IN REACH.

WHO IS THE UNDERSERVED? UM, SOMETIMES OUR CLIENTS DON'T HAVE A VOICE OR THEY, THEY HAVE A VOICE, BUT WILL BE ADVOCATING ON BEHALF OF THEM AT ALL DIFFERENT LEVELS.

AND THEN REACHING THEM IS ALWAYS JUST THE FEEDBACK FROM OUR CLIENTS OR STAFF MEMBERS THAT HAVE LIVED EXPERIENCE.

UM, AND AN E IS ELEVATE.

WHO CAN WE LIFT UP TODAY? WE ALWAYS WANNA MAKE SURE WE'RE, UM, GIVING HOPE AND ENCOURAGING, AND WE'RE NOT JUST IN A GOVERNMENT AGENCY OR, UM, JUST CORPORATE OR WHATNOT.

UM, SO WE WANNA JUST ENCOURAGE PEOPLE.

SO IT'S ALL ABOUT HOW WE BEHAVE.

THIS IS OUR TEAM.

UM, MULTIPLE SERVICES.

TRUST ME, I'M NOT GONNA GO OVER ALL OF THEM TONIGHT, BUT LIKE I SAID, MARGARET ANN'S REALLY FOR THE, THE GRANTS WE HAVE WITH YOU GUYS OVER ALL OF OUR HOMELESS SERVICES AND OUR AT RISK FAMILY SERVICES.

WE HAVE JEANETTE OVER ALL OF OUR SENIOR SERVICES.

I'M NOT GONNA GO IN TONIGHT.

WE MERGED WITH SENIOR SUPPORT OF THE TRI-VALLEY ABOUT TWO YEARS AGO AND TOOK ON TRANSPORTATION PROGRAM AND HEALTH EDUCATION AND CARING VISITORS AND ALL THOSE AMAZING PROGRAMS THAT ENGAGE OUR COMMUNITY OF VOLUNTEERS.

UM, AND THEN WE HAVE ALL OF OUR CARE COORDINATORS ALWAYS ROTATING IN, IN AND OUR FRONTLINE WORKERS.

IT'S A TOUGH JOB.

UM, IT'S HEAVY, A LOT OF CRISIS.

SO, UM, YOU WILL SEE DIFFERENT FACES POP UP THROUGH THE YEARS WHO WE SERVE.

UM, WE'RE PROVIDING SERVICES AND RESOURCES FOR SENIORS, VETERANS, SINGLE MOMS, DISABLED, HOMELESS FAMILIES, CHILDREN, PRETTY MUCH ANYONE THAT WOULD BE IN NEED IF THEY COME.

WE DON'T TURN ANYONE AWAY.

WE SERVE, UM, A CARE LINE.

WE HAD IN THE LAST, SINCE THIS IS JULY, UM, JULY TO NOW, AND THAT I SENT THESE, WHAT, A WEEK AGO? SO IT'S MORE THAN THIS, BUT 16,241 CRISIS CALLS LAST YEAR.

WE FILLED 72,000 LAST YEAR.

SO IF WE WEREN'T IN EXISTENCE, THOSE CALLS WOULD BE GOING TO THE CITY OF LIVERMORE AND PLEASANTON AND DUBLIN.

SO I LIKE TO REMIND THEM OF THAT.

WE HAVE, UH, DROP-IN HOURS.

WE HAVE TWO BRICK AND MORTAR OFFICES, ONE IN PLEASANTON AT THE SENIOR CENTER.

WE HAVE ABOUT 15 STAFF MEMBERS THERE.

AND THEN HERE AT THE MULTI-SERVICE CENTER, UM, WE ARE THERE EVERY SINGLE DAY FROM NINE O'CLOCK TILL FIVE O'CLOCK.

WE CLOSE THE DOORS AT FOUR, UM, BECAUSE IF WE'RE WORKING WITH SOMEONE

[00:05:01]

AT FOUR O'CLOCK, IT WILL PROBABLY GO TILL FIVE.

IF WE CLOSE AT FIVE, THEY'D BE THERE TILL SIX.

SO, UM, SO WE ARE AVAILABLE.

ANYONE CAN WALK IN, THEY DON'T NEED APPOINTMENT.

WE PROVIDE CRISIS INTERVENTION, CRISIS STABILIZATION, AND CRISIS PREVENTION FOR SHELTERED AND UNSHELTERED.

UM, OUR LAST REPORT ARE ALL, ALL OF OUR DATA SHOWS.

MOST OF THE PEOPLE WE SERVE ARE 50 A MI AND BELOW.

SO WE'RE REALLY AT THAT TARGET GROUP OF THOSE THAT ARE MOST VULNERABLE.

UM, WHEN I CAME, WE HAD CONTRACTS, I THINK WITH THE CITY AND WITH THE HEAP FUNDING FOR CASE MANAGEMENT.

I DIDN'T FEEL GOOD ABOUT THE NAME OF THAT BECAUSE THEY ARE NOT A CASE TO BE MANAGED.

AND WE ALSO AREN'T CLINICAL SOCIAL WORKERS.

SO WE CHANGE IT TO, UM, CARE COORDINATION.

NOBODY WAS USING THAT TERM.

NOW, ALL THE COUNTY, A LOT OF PEOPLE ARE USING THAT TERM, BUT WE'RE REALLY COORDINATING THE CARE AND WE WANTED TO MAKE SURE THAT WE WERE ADDRESSING THE WHOLE PERSON.

SO WE INTRODUCE THE CARE WILLS.

SO WE, WHEN SOMEONE COMES IN AND THEY'RE IN CRISIS, I NEED A GAS CARD OR I NEED, YOU KNOW, A RENTAL ASSISTANCE.

WE'RE GONNA TAKE A LOOK.

AND WE HAVE DIFFERENT ASSESSMENTS FOR BASIC NEEDS.

COMMUNITY, YOU KNOW, WHO, WHO ARE YOU CONNECTED? DO YOU HAVE FAMILY HERE? ARE YOU FROM OUT TOWN? ARE YOU PART OF A SPIRITUAL GROUP? AND WE WILL ADDRESS ALL THAT.

THEIR PHYSICAL HEALTH, EMOTIONAL, VOCATIONAL, EDUCATIONAL, AND FINANCIAL STABILITY.

'CAUSE WE KNOW THEY ALL, WHEN SOMEONE COMES IN FOR A GAS CARD, THERE'S ABOUT FIVE OTHER QUESTIONS AND REASONS WHY THEY CAME IN FOR THAT.

SO WE WANT, WE'RE NOT GONNA ALL DO THAT IN THE FIRST SESSION.

UM, BUT THAT'S DEFINITELY SOMETHING, UH, UH, YOU KNOW, WE DON'T WANNA BE TRANSACTIONAL.

WE REALLY WANNA MAKE SURE, UM, WE'RE NOT HELPING PAYING RENT, BUT NOT WORKING ON THE, MAYBE INCREASING THEIR INCOME OR MAKING SURE THEY'RE GETTING A CERTIFICATE TO GET A HIGHER PAID JOB OR WHATNOT, OR GO BACK TO SCHOOL.

SO HOW IT WORKS IN OUR OFFICE OVER HERE, THEY COME IN, WE LISTEN TO THEIR STORY, AND THEN, UM, IF IT'S NOT A, A WARM HANDOFF TO ANOTHER AGENCY THAT MAY BE DOMESTIC VIOLENCE OR SOMETHING VERY SPECIFIC, UM, THEN THE CARE COORDINATOR WILL BE, UH, CONNECTED.

NICK ON OUR FRONT END TEAM WILL CONNECT THEM TO A CARE COORDINATOR.

AND THAT CARE COORDINATOR WILL CREATE A CARE PLAN.

AND ALL THAT IS, IS SOME GOALS, SOME TASKS AND SOME ACTIONS TO FOLLOW UP AND MAYBE SOME STEPS.

AND WE'RE LEARNING WITH MANY OF OUR CLIENTS, SOME CAN HANDLE TWO OR THREE STEPS AND SOME CAN HANDLE 15.

SO IT IS REALLY TAILORED TO THE PERSON, UM, BASED ON THEIR STORY.

AND THEN WE HAVE OUTCOMES.

AND THAT'S THREE REPORTS THAT WE GIVE TO YOU GUYS.

UM, IN CARE COORDINATION, JUST I DID FROM JANUARY TO PRESENT, 'CAUSE WE GAVE YOU GUYS REPORTS.

WE ARE SERVING IN LIVERMORE 214 HOUSEHOLDS, WHICH IS 268 PEOPLE RIGHT NOW.

UM, 113 OF THEM ARE UNHOUSED AND 101 ARE AT RISK OF BEING HOMELESS.

AND, BUT THEY'RE HOUSED.

BUT WE HAVE 415 TRI-VALLEY HOUSEHOLDS TOTAL A HUNDRED AND, UH, 34 LIVERMORE ENROLLED.

OKAY, THAT'S JUST IN JULY.

OKAY.

16 HOUSEHOLDS.

UM, OUT OF THAT TIMEFRAME THAT WE WORKED WITH, UM, WERE HOUSED 24 ADULTS AND SEVEN CHILDREN.

SIX IN LIVERMORE IN 10 FROM OTHER CITIES.

SO HOUSING ISN'T OUR GOAL.

WE'D LOVE EVERYBODY TO BE HOUSED, BUT THE INVENTORY'S VERY LOW.

SO WE JUST TRY TO GET PEOPLE HOUSING READY AND THAT'S THE PROGRAM WE DO FOR YOU GUYS.

UM, LET'S MOVE ON.

THE AVERAGE HOMELESSNESS IS BETWEEN THREE AND THREE MONTHS AND 25 YEARS OF THE PEOPLE WE'RE CURRENTLY SERVING.

AND THE AVERAGE TIME TO GET HOUSING IS 4.25 YEARS.

OUR CARE COORDINATORS MEET, UM, ONE TO THREE TIMES PER MONTH WITH EACH CLIENT.

AND IN ANY SESSION CAN GO BETWEEN 45 MINUTES AND THREE HOURS.

SO IT, IT'S QUITE TIMELY.

UM, OUR WINTER RELIEF PROGRAM, UM, WE'VE SERVED SO FAR ABOUT 20 HOUSEHOLDS, 362 NIGHTS IN HOTEL, AND WE'RE ABOUT HALFWAY.

WE HAVE A LITTLE BIT MORE MONEY LEFT.

UM, MARGARET ANN WAS AWESOME WITH OUR TEAM THIS YEAR.

WE, WE REALLY MADE SURE PEOPLE WERE HAVING SHORTER STAYS AND WORKING WITH THOSE CARE COORDINATORS, SO WE WEREN'T BURNING THROUGH THE MONEY.

SO WE'VE BEEN ABLE TO EXTEND IT A LOT LONGER.

AND THERE'S A SHELTER OPEN NOW, SO THAT'S BEEN VERY HELPFUL.

UM, HERE'S OUR CLIENT DEMOGRAPHICS THAT ARE IN THE WINTER RELIEF PROGRAM.

OKAY.

OUTREACH AND POPUPS.

WE'RE CONSTANTLY AT VINEYARD RESOURCE CENTER.

WE'RE REALLY GREAT PARTNERS, UH, WITH OPEN HEART KITCHEN AND THAT, UM, A LOT OF THE PEOPLE THAT ARE IN THE SHELTER ARE IN OUR CARE COORDINATION.

AND WE ARE GOING OVER THERE ON THURSDAYS NOW, UM, TO REALLY MAKE SURE THOSE PEOPLE ARE GETTING ON EVERY LIST POSSIBLE AND, AND GETTING HOUSING READY.

WE HAD FOUR, UH, DISTRIBUTIONS.

SO NOT ONLY ARE THEY IN CARE COORDINATION, WE PLAN DIFFERENT TYPES OF SUPPORTIVE OUTREACHES DURING THE YEAR THAT, YOU KNOW, WHETHER IT'S DIAPERS OR PRESENTS FOR CHRISTMAS OR COATS.

UM, WE ARE ALWAYS TRYING, WHAT ARE THE TRENDS? WHAT ARE THE NEEDS? WHAT IS THE SEASON? AND TRYING TO WRAP AROUND SUPPORT.

STREET OUTREACH IS KEY.

UM, WE'RE A LITTLE SHORTHANDED AT THE MOMENT, UM, BUT WE JUST HIRED SOMEONE.

UH, BUT THEY'RE LITERALLY

[00:10:01]

GOING OUT.

IF WE GET A CALL FROM THE CITY, UM, IF THEY'RE WORKING WITH PD, UM, THE HOMELESS LIAISON OFFICERS, THEY'LL GO AND DO ROUNDS AND THEY'LL MAKE VISITS.

THEY CAN MAKE 53 VISITS TO ONE PERSON AND THEY DON'T WANT SERVICES.

AND MAYBE ON THE 56TH TIME THEY'LL COME IN OR WE'LL, WE'LL BE ABLE TO GET THEM CONNECTED.

UM, MARGARET ANN'S ON THE HOME TOGETHER, 2030 PLAN AND 10 THOSE MEETINGS.

ALSO, THE LIVERMORE SCHOOL DISTRICT MEETINGS AND ALAMEDA CARE FOR THE HOMELESS, SHE MEETS MONTHLY WITH THEM.

WE'VE SEEN AN 81% GROWTH IN HOMELESS SENIORS, WHICH IS TROUBLING.

SO WE STARTED SUPER TUESDAY, I THINK ABOUT A YEAR AGO NOW.

UM, AND THIS WAS REALLY HOW DO WE CONNECT AND BUILD MEANINGFUL RELATIONSHIPS WITH SOME THAT ARE NOT READY FOR CARE COORDINATION.

SO IT'S A LUNCH THAT WE HOLD AT THE, UM, MSC DIFFERENT, UH, PROVIDERS COME IN, UM, DIFFERENT COMMUNITY MEMBERS.

THEY MAKE IT STARTED WITH SOUP SUPER, LIKE SUPER, IT'S EXCITING, UM, SOUP.

BUT THEN IT BECAME SUMMER.

SO THERE'S SANDWICHES, THERE'S ALL KINDS OF FOOD.

AND IT BROUGHT A CROWD OF FIVE TO 10.

NOW THERE'S LIKE 25, 30 COMING.

UM, AND IT WAS A VERY LOW BARRIER.

LET'S JUST HAVE A MEAL IN OUR OUTREACH WORKERS.

JUST SPEND TIME WITH PEOPLE, GET TO KNOW THEM.

AND, UM, THEN WHAT WAS HAPPENING IS SOME LIKE, OH, WHAT'S OVER IN THAT ROOM? OH, CARE COORDINATION.

AND THEN THEY WOULD GO AND THEY WOULD START TO SEE SUCCESS IN THEIR LIFE AND THEY'D COME BACK TO LUNCH.

AND THE OTHER PEOPLE THAT WERE RESISTANT ARE NOW HEARING STORIES OF THEM MOVING ON.

NOW THEY WANNA BE A PART OF CARE COORDINATION.

SO IT'S BEEN A REAL NICE PIPELINE INTO THE CARE COORDINATION IN A VERY NATURAL, ORGANIC WAY.

TODAY WE DID A CLASS FOLLOWING IT ON GROCERIES AND HOW TO PLAN A BUDGET TO BUY GROCERIES.

AND SO WE HAD PATELCO COME AND TEACH A CLASS AFTER THE LUNCH.

WE'RE TRYING TO BE STRATEGIC WITH HER THERE.

NOW WHAT, HOW CAN WE GET SOME LIFE SKILLS TRAINING AND WHATNOT? UM, SO WE'VE BEEN, WE HAVE BETWEEN 15 AND 30 ATTENDEES AND THE IMPACT, 70% OF THEM ARE NOW IN CARE COORDINATION.

15% GRADUATED AND THEY'VE BROUGHT OTHER PEOPLE GRADUATED, MEANING NOW THEY'RE LIKE HELPING TO SET IT UP AND EVERYTHING AND VOLUNTEERING.

UM, AND 15% ARE NEW TO CITY SERVE.

AND, AND THEY'RE ENGAGING WITH US.

UM, THIS WAS THE CLASS THAT WE HAD TODAY.

IT WAS PACKED.

UM, WE BUILT IN AN INCENTIVE.

ONE PERSON, IF YOU SIT THROUGH THE WHOLE THING, ONE PERSON AT THE END IS GONNA GET A $50 OR A $75 GIFT CERTIFICATE FOR GROCERY STORE.

'CAUSE THEY WERE TALKING ABOUT GROCERIES.

SO THAT GAVE THEM AN INCENTIVE TO SIT THROUGH THE WHOLE THING.

UH, WE ALSO WORKED ON A SCAM AWARENESS CLASS WITH THE CITY OF LIVERMORE.

AND THAT WAS A LOT OF OUR SENIORS WENT TO THAT CHRISTMAS MARKET, WINTER GIVEAWAY, FRESH BITES DEMO.

THESE ARE SOME OF THE SENIOR THINGS.

BENEFITS OF SOCIAL CONNECTION.

LET'S TALK MEDS.

VALENTINE LUNCH.

SO JUST A LOT OF SOCIAL, UM, EVENTS FOR OUR SENIORS.

UM, THOSE ARE MORE PREVENTION PROGRAMS. WE DO, UM, A HEART HEALTH WELLNESS EXPO.

WE HAD OVER A HUNDRED ATTEND THAT AND LEARN ABOUT HOW TO KEEP THEIR HEART HEALTHY BECAUSE WE UNDERSTAND THAT IF THEY CAN STAY IN THEIR HOME AND STAY STABILIZED, UM, AND NOT FALL INTO HOMELESSNESS, THAT'S GONNA BE A BETTER USE OF DOLLARS AND LIVELIHOOD.

UM, FOOT CARE EVENTS KIND OF INHERITED THAT.

.

UM, OUR RIDE CARE TRANSPORTATION PROGRAMS REALLY GROWING.

IT'S A PROGRAM ARE VOLUNTEERS, UM, VOLUNTEER THEIR TIME TO DRI TO DRIVE THOSE THAT ARE 50 AND ABOVE.

I THINK IT'S 50 AND ABOVE.

YEAH, 50 AND ABOVE.

SO I'M IN THAT CATEGORY.

BUT ANYHOW.

AND THEN THERE'S, UM, 18 AND OVER WITH DISABILITIES TO MEDICAL APPOINTMENTS.

DOCTORS, UH, PHARMACIES, GROCERY STORES, JUST PEOPLE THAT ARE HAVING ISSUES WITH TRANSPORTATION.

SO THEY ENROLL IN THE PROGRAM AND THEN WHEN THEY HAVE AN APPOINTMENT, THEY CALL, WE MATCH 'EM WITH THE VOLUNTEER.

AND WE'VE DONE A LOT OF RIDES.

THE CITY OF SAN LEANDRO HEARD ABOUT IT.

THEY DID A, A NEEDS ASSESSMENT.

THEY SAID WE'RE, WE'RE HAVING A GAP IN TRANSPORTATION.

SO NOW WE'RE PARTNERING ALL THE WAY, ALL THE CITIES ALL THE WAY OUT TO SAN LEANDRO NOW.

IT'S A REALLY GROWING PROGRAM AND WE OFFER IT TO ALL OF OUR CLIENTS, VOLUNTEERS.

WE HAVE HUNDREDS OF VOLUNTEERS ENGAGED IN ALL OF OUR PROGRAMS. THEY'RE LIKE GOLD COLLAB LAB.

WE DO ABOUT FOUR COLLAB LABS A YEAR, BRINGING FRONTLINE, UM, SERVICES TO, UH, SERVICE PRO.

LIKE ALL THE GROUPS THAT WE WORK WITH.

NOT THE DIRECTORS, BUT THE ACTUAL WORK FRONTLINE WORKERS TOGETHER TO BRAINSTORM HOW WE CAN ALL WORK TOGETHER, COLLABORATE, WHAT ARE YOU DOING, BEST PRACTICES AND WHATNOT.

OUR NEXT ONE I THINK IS IN APRIL.

AND THEN OCTOBER WE COLLABORATE WITH LITERALLY EVERYBODY, .

SO WE WE'RE REALLY BIG ON COLLABORATION.

WE HAVE A NOISING, IF YOU AREN'T GETTING THE NOISING YOU NEED TO.

'CAUSE I PUT MY HEART, BLOOD AND SWEAT INTO IT.

AND IT'S, IT KEEPS YOU UP TO DATE ON EVERYTHING THAT WE'RE DOING.

IT'S ABOUT 30 PAGES .

I'M TRYING TO GET IT SHORTER, BUT WE JUST, JUST ARE DOING A LOT.

AND THEN I WANNA INVITE YOU ALL, IF YOU'RE A WOMAN, I GUESS A LADIES NIGHT OUT.

UM, IT'S OUR FIRST FUNDRAISER.

WE'VE REALLY NEVER DONE A FUNDRAISER.

LIKE, AND I

[00:15:01]

SAID, I DON'T WANNA DO A GALA.

THERE'S TOO MANY GALAS.

SO WE'RE GONNA HAVE LADIES NIGHT AND IT'S COMING UP APRIL 18TH, AND WE'RE GONNA WEAR OUR PROM DRESSES AND WEDDING DRESSES AND ALL THAT KIND OF STUFF.

AND WE'RE HOPING TO RAISE SOME UNRESTRICTED FUNDS.

SO THOSE FUNDS ARE ALWAYS SO IMPORTANT TO BE ABLE TO HAVE THAT FLEXIBILITY TO ADD ON PROGRAMS AND SUPPORT.

SO WE HAVE BROCHURES IF YOU GUYS EVER WANT ANY, THESE ARE JUST OUR DIFFERENT BROCHURES.

YOU CAN COME BY OR WE CAN GIVE YOU SOME, ANY QUESTIONS.

, WAS THAT 15 MINUTES? OKAY.

YEAH.

ANY, DO YOU HAVE A QUESTION? YEAH.

OKAY.

SO, UM, SO I WANNA LOOK UP IF, SO LIKE, MORE LIKE YOUR PLAN IS LIKE, UH, C NO, NO, SENIORS.

THE AGE RANGE? YES.

NO, I THINK THAT WE SERVE OVER 800 SENIORS A WEEK IN OUR DIFFERENT CLASSES, BUT, UM, I DON'T KNOW IF I HAVE A CHART.

DID I HAVE A CHART THAT HAD THE AGES ON HERE? UH, I DON'T THINK YOU HAVE A GENDER AND RAISE.

OKAY.

THAT'S IN THE REPORT THAT WE SUBMITTED.

NOT LIKE A CO LIKE A MONTH AGO, BUT WE'LL, LIKE A DIFFERENT AGE GROUP THAT WE, WE SUBMIT REPORTS ON AGE AND SEX.

SO, UH, I'M NOT THINKING, UH, HAVE YOU HEARD THAT WE'RE WORKING FOR THOSE WHO WORK AT THE SAME TIME, BUT THEY CANNOT AFFORD A LIVING.

WE GROCERY, YEAH, THAT'S ALL THE CARE COORDINATION PRETTY MUCH.

I KNOW YOU HAVE LIKE A SUPER TUESDAY, GOT THOSE WORKING, YOU KNOW, CLASS MM-HMM .

THAT'S WHY WE DO THE OTHER BIG DISTRI DISTRIBUTIONS AND THE FRESH BITES.

THERE'S ALL THOSE FLYERS.

THEY'RE ALL DIFFERENT TIMES.

YEAH.

AND ALSO I THINK MAYBE THE CLASS FOR LIKE BEFORE WEEKEND THAT YEAH, THAT'S A GOOD IDEA.

YOU KNOW, YOU KNOW THE PEOPLE MM-HMM .

DAYS.

SO I THINK PRIMARILY RIGHT NOW IT'S BECAUSE OUR STAFF WORKS MONDAY THROUGH FRIDAY.

THAT'S WHAT WE'RE, IF WE HAD EXTRA THAT IF EVERYBODY COMES TO LADIES NIGHT, THEN WE CAN DO SPECIAL PROJECTS.

BUT THEN IT BRINGS STAFF OUT OVER TIME ON THE WEEKEND.

SO THAT'S PRIMARILY WHY WE'RE NOT DOING IT.

BUT, UM, IT'S NOT OFF THE, IT'S ALWAYS, THERE'S ALWAYS BUT THAT'S A GREAT, AN EVENING ONE AND YEAH.

MAYBE ON THE OTHER, YEAH, THAT'S SOME OF OUR SUPPORT GROUPS.

WE HAVE NINE, UM, CAREGIVER SUPPORT GROUPS.

AND SO THE, SOME OF THOSE ARE IN THE EVENING.

AND ALSO, UM, I'M WONDERING, UH, DO YOU PROVIDE LIKE A TRANSLATOR, LIKE MM-HMM .

WHERE? HERE IN MY AREA OF BAY AREA? YEP.

WE'RE VERY DIVERSE.

LIKE FOR ME, MY FIRST LANGUAGE, NOT ENGLISH.

YEAH.

AND SO SOMETIMES, LIKE FROM MY PERSONAL EXPERIENCE, SOMETIMES IT KIND OF THIS LANGUAGE BARRIER.

YES.

LIKE, LIKE I CANNOT REACH LIKE, UH, THE HELP I WANT TO REACH MM-HMM .

BUT I DON'T KNOW WHO I CAN, I, I DON'T UNDERSTAND.

YEAH, THAT MAKES SENSE.

AND ALSO I FEEL LIKE A FEAR TO REACH OUT BECAUSE I, I, I'M GONNA QUESTION MYSELF AND I AM ASKING THE RIGHT QUESTIONS.

RIGHT.

SO WE HAVE LIKE THE, THE MULTI WOULD HELP PEOPLE.

YEAH.

SO, UM, WE'RE REDOING OUR WEBSITE, SO YOU CAN LOOK AT IT NOW, BUT IN A MONTH IT'S GONNA HAVE ALL DIFFERENT LANGUAGES.

UM, BUT WE ZOA AT OUR FRONT DESK SPEAKS FOUR LANGUAGES AND FARSI SPAN SPANISH, AND YEAH, THERE'S FOUR.

AND THEN ON THE OTHER OFFICE WE HAVE, UM, MANDARIN.

AND SO OUR SENIOR CLIENTELE IS VERY MUCH MANDARIN, CANTONESE, UM, F RC.

AND SO ALL, WE HAVE MANY STAFF THAT SPEAK MULTIPLE LANGUAGES, BUT WE ALSO ARE TRANSLATING IN SPANISH, MANDARIN OR, OR LIKE FLYERS FOR OUR HEALTH EDUCATION AND WHATNOT.

AND THEN, UM, WE HAVE THE ACCESS LINE, THE LANGUAGE ACCESS LINE.

SO ALL OF OUR CARE COORDINATORS, IF THEY'RE MEETING WITH SOMEONE, THEY CAN'T, THEY'LL CALL THAT LINE AND IT WILL TRANSLATE FOR THEM IN REAL TIME.

AND WE HAVE FRENCH AND SIGN LANGUAGE.

YEAH.

OH, FRENCH, THAT'S NEW.

OKAY.

IN SIGN LANGUAGE.

YEAH.

SO ANY LIKE TRANSLATOR, THEY'RE JUST, UH, I MEAN YOU HAVE LIKE SPECIFIC DATA, LIKE, LIKE SURE.

THAT THEY CAN TRANSLATE CORRECT INFORMATION, NOT LIKE A MISSING WELL, WHEN WE DO FLYERS AND ANYTHING THAT'S GOING ON THE WEBSITE, YEAH.

WE DEFINITELY DOUBLE CHECK THAT.

BUT I, I THINK THE BEST THING IS IF LIKE A CAREGIVER WANTS TO REFER SOMEONE OR SOMEONE THE CITY'S REFERRING, IT'S BETTER TO PROBABLY MAKE AN APPOINTMENT FOR A CARE COORDIN THAN WE CAN REALLY MAKE SURE THERE'S SOMEONE THERE TO TRANSLATE.

BUT ON STAFF WHEN THEY COME IN, ESPECIALLY IN LIVERMORE, THERE'S FOUR DIFFERENT LANGUAGES OF STAFF THERE ALL THE TIME.

I UNDERSTAND LIKE SOMETIMES LIKE IF COULD TRANSLATE, LIKE THERE WOULD BE MISSING INFORMATION THAT NOT REALLY REACH, RIGHT.

THAT ORIGINAL, LIKE THE PURPOSE OF THAT, YOU KNOW, THE ORIGINAL LIKE THE .

YEAH.

BECAUSE WE USE A LOT OF SLANG AND YEAH, I UNDERSTAND.

MY WHOLE FAMILY SPEAKS FAR.

CISO.

YEAH, IT'S HARD.

YEAH.

IT'S SOMETHING WE NEED TO IMPROVE UPON

[00:20:01]

FOR SURE.

UM, AND IT'S SOMETHING THAT WE ARE LOOKING AT.

AND I'LL DO A FLYER, AND THEN WE HAVE LUPITA WHO USED TO BE AT LA FAMILIA, SHE'S ON OUR STAFF NOW.

SHE'LL BE LIKE, CAN YOU LIKE THE LADIES NIGHT? IT'S NOT IN SPANISH.

I'M LIKE, OH, OH.

YOU KNOW.

SO OUR TEAM'S CONSTANTLY LIKE, HEY, THAT'S NOT IN FARSI.

I'M LIKE, OH, OKAY.

SO WE'RE LEARNING AND, AND IT'S SOMETHING THAT WE'RE DEFINITELY, 'CAUSE WITH OUR REACH, YOU KNOW, VISION, WE WANNA MAKE SURE THAT WE'RE REACHING THE RIGHT COMMUNITIES.

AND WHEN WE HIRE, WE ALSO ASK FOR THAT AS WELL.

LIKE .

YEAH.

THAT'S ALWAYS A PLUS.

THANK YOU.

THANKS FOR ASKING THAT.

THAT'S IMPORTANT.

HI.

SO 4.25 YEARS FOR AVERAGE TIME OF HOUSING, TIME TO HOUSING.

IS THAT AFTER THEY'VE ALREADY CONNECTED WITH CITY SER OR IS THAT JUST AN AVERAGE FAR AS THE, UM, UH, THAT'S BASED ON OUR AVERAGES.

MM-HMM.

SO I'VE DONE DATA FOR THE LAST FIVE, SIX YEARS NOW, UM, OF WHO BECAME HOUSED AND THEIR TIMEFRAME WITH US WITHIN IN CARE COORDINATION.

IN CARE COORDINATION.

YEAH.

SO IT'S LIKE SOMETIMES, YOU KNOW, DIFFERENT CITIES, I'M NOT GONNA SAY LIVERMORE.

THEY'LL SAY, OH, THEY ONLY HELP 200 PEOPLE, OR SOMETHING LIKE THAT.

I'M LIKE, YEAH, BUT IT'S THREE HOURS EVERY SESSION.

AND SOMETIMES THESE PEOPLE ARE, IN OUR CASE, EVEN THOUGH WE REPORT UNDUPLICATED NEW PEOPLE, WE STILL HAVE 250 THAT ARE STILL IN CARE COORDINATION.

SO THAT'S JUST THE NEW PEOPLE WE ADD IN AND WE ADDED AND WE KEEP AT, YOU KNOW, SO SOMETIMES IT GOES FROM A LEVEL ONE, THEY'RE IN CRISIS, AND THEN MAYBE WE, IT'S TOUCH POINTS AS THEY'RE GETTING HOUSING READY AND THEY'RE IN AND OUT, THEY HAVE A JOB, THEN THEY KIND OF FALL OUT OF, YOU KNOW, AND THEN WE FINALLY GET 'EM PERMANENT PLACEMENT.

SO IT'S A LONG TIME.

AND SO IT CAN BE TO KEEP YOUR TEAM MOTIVATED AND NOT STRESSED OUT, BE, YOU KNOW, THE SAME PERSON COMING IN AND WHAT DO I SAY TO 'EM TODAY? YOU KNOW, THAT IS A WHOLE JOB IN ITSELF TO KEEP, AND KIM WILL TELL YOU OUR TEAMS AND, YOU KNOW, DOING SELF-CARE AND IS REALLY IMPORTANT.

YEAH.

UH, FIRST OFF, YOU GUYS DO AN AWESOME JOB, SO THANK YOU VERY MUCH.

THANK YOU.

IT'S AN IMPORTANT, UH, PIECE INFRASTRUCTURE HERE.

SO APPRECIATE.

UM, MY QUESTION IS, UM, YOU'VE GOT THE 16,000 PLUS INCOMING CALLS, AND THEN SOME ARE REFERRED TO OTHER, UH, NONPROFITS AND THEN SOME PRO AND THEN A LOT FALL IN THE CARE VIEW.

MM-HMM .

UM, DO YOU HAVE A METRIC ON WHERE THEY ARE AT ANY TIME? AND HOW MANY ACTUALLY CODE GRADUATED OUT OF THE SYSTEM? YES.

I DON'T HAVE THAT HERE TONIGHT, BUT WE COLLECT EVERYTHING.

WE KNOW WHO WE MADE A REFERRAL, AND SO ALL OF THEIR REFERRALS ARE VETTED.

SO WE ONLY PARTNER WITH PEOPLE.

WE'VE ALREADY VETTED THEIR SERVICES.

IF WE'VE MADE REFERRALS OVER AND OVER AND OUR CLIENTS ARE COMING BACK SAYING THEY NEVER CALL ME BACK, THEY NEVER MET, WE WILL FLAG THAT IN OUR SYSTEM AND EITHER GO TALK TO THE DIRECTOR OR THE, YOU KNOW, HEY, WE'RE NOT HAVING GOOD CONNECTION HERE, WHAT'S THE PROBLEM? AND A LOT OF TIMES THE DIRECTORS DON'T KNOW, LIKE, I DON'T KNOW SOMETIMES.

SO I WANT THEM TO TELL ME SO I CAN CORRECT IT AND TRAIN MY STAFF.

UM, SO WE HAVE ALL THAT METRIC IN THERE OF WHO WE'RE REALLY TRACKING WELL WITH AND WE'RE SEEING PROGRESS.

AND THEN WHO'S KIND OF, IT'S GETTING A DEAD END EVERY TIME.

AND ONE OF THE FOLKS THAT YOU ACTUALLY SORT OF HAVE THE TOUCH POINT WITH, DO YOU HAVE A PROGRESS? UH, YEAH.

ON THAT? YEAH.

WE HAVE THE WHOLE CARE PLAN AND THEN WHEN THEY GRADUATE IN THE SENSE THEY GET PERMANENTLY PLACED, WE STILL CONTINUE EVEN LIKE, UH, GOODNESS VILLAGE, I THINK THERE'S 24 THAT USED TO BE OUR CLIENTS THAT ARE THERE AND STILL THERE.

IT'S NOT LIKE, OKAY, BYE GOOD.

YOU KNOW, THEY'RE WORKING.

BUT IF THEY NEED TO COME TO US FOR OTHER THINGS, WE GO BACK AND FORTH.

SO, AND THAT METRIC IS PUBLISHED OR? NO, IT'S IN OUR SYSTEM.

I MEAN, WE, WE COLLECT ANYTHING YOU CAN IMAGINE EVERY RACE NATION THING FOR, OR TO LOOK AT AND SAY, LOOK, THIS IS THE ULTIMATE, UH, KPI IF YOU MM-HMM .

SO WHAT IS THE EXACT METRIC YOU WANNA KNOW, YOU KNOW, HOW MANY PEOPLE HAVE COME IN AND WHERE THEY ARE IN THE CARE, IN THE, THE CONTINUUM OF CARE, YOU MEAN? EXACTLY.

OKAY.

SO THAT WAY PEOPLE LOOK AT IT AND SAY, LOOK FOR THE AMOUNT OF MONEY THAT HAS BEING SPENT HERE, LOOK THE PROGRESS HERE.

RIGHT.

HOW MANY PEOPLE HAVE ACTUALLY COME OUT AND, UH, YOU KNOW MM-HMM .

HAVE REHAB, REHAB OR PROBABLY SOLVED.

IT'S A DIFFICULT METRIC BECAUSE MOST PEOPLE FUNDING, WERE LIKE, OKAY, HOW MANY ARE HOUSED? THAT'S THE GOAL.

AND SOME OF OUR PEOPLE, LIKE WE'RE SAYING IT MIGHT NOT BE HOUSED FOR FOUR OR FIVE YEARS.

SO WE GO BACK FOR FUNDING, BUT, SO WE'RE TRYING TO DO LIKE, UM, WHAT IS IT CALLED? CLIENT SATISFACTION? LIKE, ARE YOU, SO I DID A, WE DID A HUNDRED AND I THINK 50 OR 45, UM, MENTAL HEALTH ASSESSMENTS.

AND WE GOT MEASURE A FUNDING FOR HOMELESS.

AND AFTER A YEAR, I SENT THEM AN EMAIL THAT JUST SAID, WHERE ARE YOU NOW? LIKE, WHAT WAS, WHAT GOT YOU INTO HOMELESSNESS? YOU KNOW, AND IT WAS ANONYMOUS AND 80% OF THE PEOPLE WERE HOUSED, OR NO, ONLY SIX OF THEM DID NOT STAY HOUSED AFTER BEING PLACED.

IT'S 'CAUSE THEY MOVED OR WENT BACK WITH FAMILY.

BUT 80% OF THE PEOPLE, UM, SAID THEY HAD A CATASTROPHIC EVENT HAPPEN IN THEIR CHILDHOOD.

SO THAT INFORMS US OF OKAY, THAT MIGHT THEIR PLACE, BUT ARE THEY

[00:25:01]

OUT OF OUR CARE? NO, BECAUSE THERE'S SOME TRAUMA, THERE'S OTHER SERVICES THAT MAYBE WE NEED TO CONNECT THEM.

SO IT'S A HARD METRIC BECAUSE IT DEPENDS ON HOW YOU DEFINE SUCCESS.

RIGHT.

BUT I'M, FROM A SALES PERSPECTIVE, IT GIVES THEM A, NOT JUST JUST A BASIC, BUT TO SAY THAT, LOOK, THIS IS HOW IT'S TRENDING, RIGHT? I, HERE'S HOW WE CAN PLAN FOR THE FUTURE.

IT'S ACTUALLY GETTING WORSE.

GETTING BETTER.

YEAH.

YEAH.

MAYBE WE NEED TO FIND THIS SPECIFIC NON-PROFIT MORE BECAUSE THEY'RE, YOU KNOW, OUT PERFORMING THE REST.

RIGHT.

JUST, UH, JUST A THOUGHT.

BUT OTHERWISE, YEAH, I JUST WOULD BE VERY NERVOUS IF YOU DIDN'T HAVE CITY SERVE.

I, I'M JUST BEING HONEST, NOT BECAUSE, BECAUSE THERE'S, THERE'S 250,000, I THINK SENIORS IN THE NEXT FOUR YEARS TURNING 60, THEY'RE ON FIXED INCOMES.

SO THERE COULD BE A MASSIVE HOMELESS ISSUE, COMING UP.

SO JUST STUFF LIKE, WE'RE SEEING THOSE KIND OF TRENDS THAT WE'RE TRYING TO KEEP THEM PLACED, GET THEM STRONG AND HEALTHY SO THAT THEY DON'T FALL AND USE ALL THEIR MONEY.

YOU KNOW, SO WE'RE, WE'RE WORKING ON ALL DIFFERENT LEVELS.

SO IT'S JUST, I GUESS THE CITIES HAVE TO JUST TELL US WHAT METRICS DO YOU WANT? WE, WE COLLECT, WE HAVE ALL THEIR CARE PLANS, SO WE KNOW WHAT CARE AND WHERE THEY'VE ACCESSED.

WE'RE AN HMIS, WHICH IS, WE CAN TELL WHO THEY'VE CONNECTED TO FROM THE COUNTY.

SO WE HAVE ALL THAT.

IT'S JUST, WE DON'T PULL A REPORT UNLESS IT'S ASKED FOR FAIR.

SO, SO JOSH, IF YOU WANT THAT, JUST ASK US AND GIVE US TIME.

DON'T SAY I NEED IT TODAY, .

BECAUSE YOU'RE NOT FUNDING THE PEOPLE THAT DO THAT.

YEAH.

SO REGARDING THE FUNDING, I KNOW YOU'RE SERVING ALL CITIES AS WE SPEAK.

IF YOU LOOK FOR THE NEXT FEW YEARS, THE AMOUNT OF FUNDING YOU'RE RECEIVING VERSUS THE AMOUNT OF INCOMING REQUESTS, DO YOU THINK IT'S GOING TO SCALE FOR THE NEXT FEW YEARS? AND WHAT IS YOUR PLAN? , OTHER, OTHER QUESTION IS, IS ALL THE THREE CITIES, OF COURSE RIVER MORE IS, BUT OTHER TWO CITIES, ARE THEY FUNDING AS YEAH, SO WE ARE FUNDED, UM, PRIMARILY LIVERMORE, PLEASANTON, DUBLIN.

UM, PLEASANTON IS HAVING A STRUGGLE RIGHT NOW, WHICH YOU PROBABLY ALL KNOW.

UM, SO WE'RE ANTICIPATING A MAJOR CUT FROM THAT CITY.

I'M THINKING ABOUT 160,000, WHICH IS A LOT , THAT'S LIKE FOUR OR FIVE PEOPLE.

UM, AND THEN DUBLIN DOES A LITTLE, YOU KNOW, THEY'RE SET UP DIFFERENT AS A CITY COUNTY.

UM, OUR A PS SOME OF OUR CONTRACTS ARE CUT.

UM, SO I'M ANTICIPATING A MAJOR CUT.

SO I'M IN THE MIDDLE OF AN RFP OF A BIG, AND I DON'T KNOW IF WE'LL GET IT OR NOT.

UM, THAT WOULD HELP.

SO IT'S SCARY.

THERE'S A LOT OF COMPETITION FOR HOMELESS FUNDING.

UM, THERE'S A LOT OF MISUSE OF IT.

AND SO THAT'S WHY I DID THE RESEARCH PAPER AND WHATNOT, BECAUSE I WANT 'EM TO SHOW EXACTLY HOW WE SPENT EVERY DOLLAR THROUGH THE PANDEMIC.

UM, THAT WE HAVE INTEGRITY AND TRANSPARENCY.

BUT, UM, YEAH, I ANTICIPATE THE FUNDING.

WELL, THERE'S MEASURE WI MEAN THERE'S DIFFERENT THINGS, BUT THERE'S A LOT OF COMPETITION FOR IT AND THERE'S A LOT OF POLITICS ON HOW TO USE THAT.

UM, I'M HAPPY TO SEE WHAT THE HR OR UM, THE RFP THAT'S OUT FOR COORDINATED ENTRY.

I'M HAPPY TO SEE THAT THE COUNTY HAS A FRAMEWORK NOW FOR PREVENTION.

WE'VE BEEN SAYING THAT FOR YEARS.

THERE NEEDS TO BE MORE FUNDING FOR PREVENTION BECAUSE WE WANNA KEEP PEOPLE HOUSED OR, OR SEE THE, IT GOING TRENDING.

THE SINGLE MOMS, YOU KNOW, TRENDING THAT WAY.

AND ONCE THEY'RE TO GET 'EM BACK IN THE INVENTORY'S LOW, THE PRICE IS UP, THEN YOU GOTTA GET A DEPOSIT, YOU KNOW? AND, AND THEN MENTALLY THEY'RE SPIRALING BECAUSE THEY'RE SO DEPRESSED THEY LOST THEIR HOME.

SO I WAS HAPPY TO SEE THAT THERE IS SOME MONEY COMING DOWN THE PIPE FOR PREVENTION.

BUT THE VALLEY, IT'S HARD TO GET MONEY OUT HERE SOMETIMES.

THANK YOU.

I JUST WANNA HAVE THE HOTEL VOUCHERS.

SO YOU STILL ONLY RECEIVE THOSE FROM WINTER MM-HMM .

BECAUSE APPARENTLY WE DON'T HAVE WEATHER EVENTS.

MM-HMM.

NO HOT OR LIKE, OKAY.

JUST FOR COMMISSION.

UNDERSTAND THAT WE ONLY GET, THEY ONLY RECEIVE MONEY DURING THE WINTER TO HOUSE PEOPLE.

AND IT MAKES A HUGE DIFFERENCE.

AND HOW SUCCESSFUL IS THAT? EXTREMELY SUCCESSFUL.

SO WHEN WE, WHEN WE HAVE TO RUN AROUND AND FIND PEOPLE, WE GET, THEY DO A COUPLE THINGS.

THEY, THEY GET THEIR ID AND THEN WE DON'T KNOW.

SO WE SPEND SO MUCH TIME TRYING TO LOCATE, WE'RE CALLING DIFFERENT.

SO WHEN THEY'RE IN A HOTEL AND THEY'RE STABILIZED, THEIR BASIC NEEDS ARE MET, THEY'RE EATING, THEY'RE SLEEPING, THEY'RE MUCH MORE WILLING AND ABLE TO WALK THROUGH THE STEPS THAT WE'RE GIVING THEM TO GET MORE STABILIZED.

AND SO WHEN THAT PROGRAM'S, YOU KNOW, OVER, WE GO BACK TO, YOU KNOW, PEOPLE SITTING IN THE LOBBY ALL DAY TO, YOU KNOW, AND THEN THEY GET THE PRE AND IT'S THE WHOLE SPIRAL.

AND WE'RE LIKE, WE JUST WORK WITH THEM.

YOU KNOW? SO IT'S A REALLY IMPORTANT PROGRAM.

WE HAVE, UM, A RELATIONSHIP WITH 12 DIFFERENT HOTELS THAT GIVE US NEGOTIATED RATES.

UM, AND I WORKED HARD ON THAT.

AND SO WE HAVE THE SPACE.

THEY HAVE THE SPACE.

IT'S JUST FUNNY TO KEEP PEOPLE IN THERE.

AND WE WERE, THEY HAVE TO

[00:30:01]

BE IN CARE COORDINATION TO BE IN THE HOTEL.

WE DON'T JUST SOMEBODY CALL 2 1 1 CALLS AND, YOU KNOW, THEY, THEY HAVE TO BE A PARTICIPANT, NOT JUST A CLIENT.

SO I THINK LAST TIME YOU WERE HUGE PROPORTION OF THE PEOPLE THAT WERE IN THE HOTEL ACTUALLY MADE INTO .

YEAH.

82 OF 'EM OUT OF THE, WHEN WE HAVE A SCATTERED GROUND, THAT ONE FOR LAST YEAR HOTEL PROGRAM, 25% WERE HOUSED.

MM-HMM .

OUT.

AND THAT'S BEEN PRETTY STANDARD FOR EVERY YEAR OF THE HOTEL PROGRAM.

SO ONE FOURTH OF THE PEOPLE THAT ARE IN THERE AND THE OTHER ONES ARE REFERRED, THEY'RE EITHER REFERRED TO TREATMENT OR, YOU KNOW, UM, MEDICAL OR SOME TYPE OF DRUG AND REHAB.

UM, SO, BUT THE ONES PERMANENTLY, I FEEL LIKE ONE FOURTH OF THE PEOPLE THAT GO IN THERE, YOU KNOW, I JUST THINK I WANT THE COMMISSION TO BE AWARE OF THAT BECAUSE I, AND NOT ONLY THAT, BUT ESPECIALLY MORE, WE HAD COOLER SUMMER, THE BEST LAST YEAR.

NORMALLY LIVERMORE AND THE DIFFERENCE PEOPLE GO, WELL, THERE'S A SHELTER NOW.

WELL, THE SHELTER DOESN'T TAKE ELDERLY PEOPLE THAT CAN BARELY EVEN GET DOWN ON A CO ANIMALS FAMILIES.

SO, YOU KNOW, DV, YOU KNOW, SO NUMBER YEAH, THE 30.

AND, AND THEY'RE TRYING TO KEEP IT THE SAME KIND OF GROUP.

AND WE'RE WORKING WITH THAT GROUP TO GET THEM GRADUATED IN PLACE AND THEN BUILD THE NEXT GROUP.

'CAUSE THAT BUILDS COMMUNITY AND UH, ACCOUNTABILITY.

BUT I FEEL LIKE WE GET THE NICHE OF KIND OF THE ONES THAT DON'T FIT INTO THE OTHER SHELTERS THAT ARE AVAILABLE.

DEFINITELY ANIMALS.

SO ALL THE HOTELS THAT I NEGOTIATED WITH, SOME ARE GREAT FOR PEOPLE WITH ANIMALS.

SOME ARE GREAT FOR PEOPLE WITH KIDS, SOME ARE GREAT THAT HAVE KITCHENS.

SOME DON'T HAVE KITCHENS 'CAUSE WE'RE LIKE, YOU KNOW, YOU KNOW, SO THEY'RE, WE WORK WITHIN, THEY CREATED A PLATFORM VISIT TRI-VALLEY FOR US FOR FREE, AND IT'S CALLED RIFE.

AND THEN ALL THE HOTELS POPULATED WITH OUR AGREEMENT OF WHAT TYPES OF, SO THEY GO IN LIKE EXPEDIA AND THEY SAY, OKAY, WE HAVE THIS WITH ONE DOG AND ONE KID, YOU KNOW, AND IT POPULATES WHAT'S AVAILABLE.

SO I THOUGHT THAT WAS PRETTY COOL.

CAN, CAN I GET THE COMMISSIONER? I KNOW IT'S, IT'S DIFFICULT.

WE HAVEN'T, DON'T HAVE ENOUGH MICS, BUT CAN YOU TRY TO PLEASE USE THE MICS LIKE THEY'RE HAVING A HARD TIME PICKING IT UP ON THE, THE CAMERA.

THANK YOU.

QUESTIONS.

CAN I ASK A QUESTION CHAIR, BY ALL MEANS? YEAH.

SO JUST, UH, UNDERSTANDING.

SO ANYBODY WHO QUALIFIES FOR THIS FIRST TEST TO COME IN OR MEET WITH SOMEONE FOR CARE COORDINATION, AND THEN THEY HAVE TO BE IN THAT CARE COORDINATION PROGRAM, THEN TO QUALIFY FOR SOME OF THESE STEP SERVICES, INCLUDING HOTEL VER VOUCHERS.

IT WOULDN'T BE JUST SOMEBODY SHOWS UP AND SAYS, I WANT IT, BUT I DON'T WANT TO DO THAT.

THEY HAVE TO, THEY HAVE TO ENTER INTO THIS PROGRAM.

IS THAT CORRECT? AND ALL OF OUR CARE COORDINATION, UM, IS DONE IN PERSON.

UNLESS WE GO INTO THEIR HOME FOR SOME OF OUR FRAIL SENIORS THAT ARE HOME BOUND, WE GO INTO THEIR HOME OR WE GO OUT IN THE ENCAMPMENT OUT.

BUT ANYONE THAT'S IN THE HOTEL PROGRAM, IT'S A LIABILITY.

YOU HOW MANY BEDS I'VE BOUGHT, YOU KNOW, IT'S A LIABILITY TO PUT SOMEONE.

ANYTHING THEY DO, WE HAVE TO COVER IT.

AND SO WE WANNA MAKE SURE THEY'RE NOT GONNA BRING ALL THEIR FRIENDS AND PARTY AND THEY'RE, YOU KNOW, UM, OR GET HURT, YOU KNOW? SO WE, WE DO A WHOLE ASSESSMENT AND THEN SEE IF THEY, YOU KNOW, AND THEN OBVIOUSLY VERIFY THEIR STORY.

ARE THEY GOING FROM TOWN TO TOWN TO TOWN? YOU KNOW, SO THEY'VE DONE SUCH A GREAT JOB OF JUST USING THE FUNDS SO RESPONSIBLY, YOU KNOW, SO, BUT HAVING A YEAR ROUND WOULD BE, 'CAUSE THERE'S SOMETIMES THEY JUST NEED A HOTEL FOR ONE OR TWO DAYS BEFORE WE GET INTO TREATMENT, BEFORE WE GET THEM PLACED IN HOUSING AND THEY'RE GONNA GET THEIR KEY.

SO IT'S NOT ALWAYS, YOU KNOW, WEATHER RELATED.

SO DOES THEN, JUST SO I UNDERSTAND, DOES THE MEMBER, IF THEY GET INTO CARE COORDINATION, THEN ARE THEY A MEMBER OF THE, YOU KNOW, ONE OF THESE COMMUNITIES AND SERVICE? OR CAN THEY COME FROM OUTSIDE THE AREA AND THEN COME AND THEN QUALIFY FOR SERVICES AND OR, OR ARE THEY REDIRECTED BACK TO ANOTHER COMMUNITY TO SAY, YOU KNOW, ON, YOU KNOW, 'CAUSE OBVIOUSLY YOU HAVE LIMITED FUNDS AND YOU HAVE LIMITED CAPACITIES.

SO IS THE FOCUS THEN ON THE COMMUNITY AT HAND, WHICH IS, YOU KNOW, YOU'RE A MEMBER OF ONE OF THESE THREE TRI-VALLEY COMMUNITIES? OR THEN, OR IS IT SAYING ANYBODY CAN COME HERE AND THEN QUALIFY FOR THE SERVICES? NO, THEY HAVE TO BE IN THE TRI-VALLEY FOR, FOR TRANSPORTATION'S DIFFERENT AND SOME OF OUR HEALTH EDUCATION.

BUT, UM, FOR CARE COORDINATION, THEY HAVE TO BE IN, UH, LIVERMORE, PLEASANTON OR DUBLIN, A LITTLE BIT OF NULL.

WE GET A LOT OF REQUESTS FROM SAN RAMON, SHOCKINGLY.

SO WE, WE HAVE WHERE PEOPLE COME FROM, SO WE'RE GONNA SERVE THEM, WE'RE GONNA LIVE ON THEM THAT MOMENT, AND THEN WE'RE GONNA MAKE A WARM HANDOFF TO SOMETHING IN THEIR AREA.

WE HAVE OVER

[00:35:01]

250 PARTNERS THROUGHOUT THE BAY AREA THAT WE REFER TO THAT WE'VE BEEN IN.

YEAH.

SO, HEY, WE'RE, IF THEY COME OVER FROM HAYWARD, OAKLAND, FREMONT, WE GET THAT.

WE KNOW SO MANY PEOPLE IN THOSE AREAS AND WE'LL MAKE, HEY, COMPASSIONATE, WE'RE GONNA SEND SOMEONE, UM, SO WE WOULD NOT PAY FOR A RENT PAY FOR A HOTEL WITH LIVERMORE'S, PHLA FOR SOMEONE COMING FROM OAKLAND OR WHATNOT.

THEY WOULD HAVE TO BE HERE LOCAL.

OKAY.

AND I, I SHOULD HAVE STARTED OUT, I AND THE COMMISSIONER, WHAT YOU'RE DOING IS, IS INCREDIBLE.

I, I HAVE TO SAY LIKE THE SERVICES BEING PROVIDED ARE, ARE PRETTY AMAZING FOR THE COMMUNITY.

SO I SHOULD HAVE STARTED WITH THAT.

AND, AND I LIKE HOW YOU TRANSITIONED THIS TO A CARE COORDINATION OR USING THAT AS, AS IT'S A LITTLE MORE GENTLE, BUT UNDERSTANDING AS WELL WHAT YOU'RE TRYING TO ACCOMPLISH.

UM, THE LAST PART IS HOW, HOW WOULD SOMEBODY IN NEED, UM, IN SOME OF THESE VERSIONS OF A CRISIS FIND OUT ABOUT CITY SERVICE IF THEY DIDN'T KNOW ABOUT IT? I MEAN, WHAT'S THE, I MEAN, THAT'S USUALLY YOU DON'T KNOW WHAT YOU DON'T KNOW, RIGHT? AND SO, UM, IS THE OUTREACH, I MEAN, THROUGH OTHER MEANS AND, YOU KNOW, IF SOMEBODY'S, YOU KNOW, HOW DO, HOW DO THEY FIND OUT ABOUT THIS? SO, UM, I HAVE A COMMUNITY PARTNERSHIP, UM, GAL AND MYSELF AND ALL OF OUR DIRECTORS, YOU KNOW, WE'RE TALKING ABOUT.

BUT I HAD, WE'RE DOING THE FUNDRAISER.

SO I HAD MY DEVELOPMENT DIRECTOR AND MY SENIOR SERVICES DIRECTOR GO ALL THE WAY DOWN PLEASANTON TO, TO ASK FOR DONATIONS.

NOT ONE RESTAURANT OR ANYTHING NEW ABOUT CITY SERVE.

SO THEY CAME BACK, THEY WERE LIKE, THEY DON'T EVEN KNOW.

I SAID, WELL, THEY DON'T NEED US , THEY DON'T NEED US.

SO PEOPLE TYPICALLY DON'T KNOW ABOUT US UNTIL THEY NEED US, OR THEY HAVE SOMEONE IN THEIR FAMILY THAT NEEDS US.

SO WE NEED TO DO A BETTER JOB.

BUT AT THE SAME TIME, THAT'S TYPICALLY WE'RE THE BEST KEPT SECRET, I GUESS.

UM, BUT WE HAVE A CARE LINE TWO, TWO, THEY OBVIOUSLY KNOW THAT LINE 2 1 1 KNOWS.

SO IF THEY CALL THE CITIES, THEY CALL US.

UM, THE SCHOOLS, YOU KNOW, WE MEET WITH THE SCHOOL.

UH, SO DEFINITELY ALL THE SOCIAL WORKERS, UM, THE OTHER NONPROFITS WE WORK VERY CLOSELY.

IF THEY, IT'S NOT IN THEIR LANE, THEY'RE GONNA REFER 'EM BACK TO US.

UM, SOCIAL MEDIA, UM, THINGS ON RANKS AND RAIDS AND WE'LL CHIME IN, WE'LL CHIME IN AND MOVE BOND.

UM, WE'LL DO STREET OUTREACH.

WE DO A LOT THINGS, UM, THAT ARE GOING ON.

WHEN THEY'RE CLOSING BIG, A BIG ONE, ALL THE LOCAL CHURCHES WILL, THE CHURCHES REACH OUT TO US BECAUSE THEY GET, AND HOTELS AND STUFF.

SO WE WORK WITH A LOT OF THE CHURCHES, BUT BEFORE YOU PAY FOR SOMETHING, LET US DO OUR JOB AND LET US GET THE NEED OF THE PERSON SO THAT THEY'RE GETTING, SO THAT THERE'S AN ACTION STEP AFTERWARDS.

AND, AND MM-HMM.

THE MONEY'S JUST NOT BEING SPENT.

MM-HMM .

UM, BECAUSE THEY HAVE BI, THE CHURCHES HAVE A LOT OF RESOURCES IN THEIR BENEVOLENCE FUNDS.

SO TYPICALLY THEY WOULD PAY, PAY, PAY.

SO AS A PARTNER, IF YOU BECOME A PARTNER WITH CITY SERVE, WE WILL VET THAT NEED.

AND THEN WHEN WE CAN REFER BACK AND THEY MIGHT PAY FOR IT, BUT THEN THEY'LL FEEL GOOD ABOUT IT.

LIKE, WE VETTED, WE KNEW WHAT TO LOOK FOR, THEY TRULY HAD AN EVICTION NOTICE OR WHATNOT.

SO IT STRENGTH STRENGTHENS THAT PARTNERSHIP, UM, BECAUSE THEY'RE NOT EQUIPPED TO DO THAT.

SIT THREE HOURS WITH A HOMELESS PERSON.

THEY DON'T KNOW, OKAY, MAYBE I'LL JUST GIVE 'EM A GAS CARD.

AND THEY'VE DONE, THAT PERSON'S GONE TO EVERY SINGLE CHURCH.

SO NOW THEY KNOW TO CALL US FIRST.

UM, WE WORK, WE'LL WORK WITH BUSINESSES.

SO IF THERE'S A BUSINESS DOWN AND THEY, YOU KNOW, THERE'S SOMEONE BEHIND MY, UM, YOU KNOW, BUSINESS, WE'LL GO AND HAVE OUTREACH GO OUT THERE.

UM, WE ALSO HAVE A MAP THAT TRACKS WHERE ALL OF OUR OUTREACH IS A DIGITAL MAP THAT SHOWS THE DATE THAT WE WERE THERE.

MM-HMM .

AND HOW MANY TIMES IT PINS IT AND PINS IT.

BUT I WILL TELL YOU THIS, WE HAVE A SMALL TEAM.

IT MIGHT LOOK, BUT IT'S A SMALL TEAM FOR THE AMOUNT OF HOMELESS AND THE NEED IN THE AREA.

SO WHEN YOU SEE RANS AND RAY, YOU KNOW, WE PROBABLY KNOW ALL THOSE PEOPLE, BUT AGAIN, THEY HAVE TO RECEIVE AND WANT THE SERVICE.

AND C SERV CAN'T DO IT ALL.

SO THAT'S WHY THERE'S OTHER GROUPS, YOU KNOW, HELPING, BUT I MEAN, WE'RE JUST NEVER GONNA BE ABLE TO TAKE CARE OF ALL THE NEED.

WE'LL DO OUR VERY BEST, BUT WE HAVE A TINY TEEN OF TWO CALL OUT SICK.

AND, YOU KNOW, IT JUST, IT, IT'S CHALLENGING, BUT WE'RE SO GRATEFUL FOR YOUR SUPPORT, SERIOUSLY.

IT'S THE BREAD AND BUTTER FOR SURE.

ANY FURTHER QUESTIONS FROM THE COMMISSION? OKAY, THANK YOU.

THANK YOU GUYS.

AND THE NEXT PRESENTER, UH, FROM GOODNESS VILLAGE, DR. KIM CURTIS.

SO HARD , UH, I LOOK LIKE SOMEONE THAT NEEDS TECH SUPPORT.

NO, IT'S GOOD.

IT WAS A WISE DECISION.

.

[00:40:02]

THERE YOU GO.

THANK YOU.

AND IT'S JUST THE ARROW, THE ARROWS.

OH, PER, OH.

SO THAT'S WHAT HAPPENED.

OKAY.

AWESOME.

THANK YOU.

YOU GUYS GO.

NO, I'M MORE NERVOUS THAT YOU ARE HERE, .

OH GOSH.

YOU KNOW, WHEN YOU LIKE, REALLY LOOK UP TO SOMEBODY.

THAT'S HOW I FEEL ABOUT THEM AND THE WORK THAT THEY DO.

SO, GOOD JOB.

UM, ALSO, I JUST WANNA ACKNOWLEDGE I'VE BEEN, UM, IN THIS POSITION NOW FIVE YEARS COMING IN HERE.

WE OPENED OUR DOORS FOR GOODNESS VILLAGE IN 2021, AND THIS IS THE BIGGEST GROUP, AND I'M JUST SO EXCITED FOR, TO SEE THIS INVOLVEMENT WITHIN OUR LOCAL GOVERNMENT AND WANNA APPRECIATE, I KNOW YOU GUYS DO A LOT OF READING AND THOSE PACKETS AND ALL THAT STUFF.

SO THANKS FOR THAT VOLUNTEER WORK.

OKAY.

SO A LITTLE BIT, I THINK TO UNDERSTAND WHAT GOODNESS VILLAGE IS, YOU NEED TO UNDERSTAND WHO I AM AND WITH THE BACKGROUND THAT CREATED THIS PROGRAM, I AM THE FOUNDING EXECUTIVE DIRECTOR.

SO IT IS BUILT OFF OF MY BRAIN AND MY BACKGROUND WITH INSIDE THIS FIELD.

SO IT, THIS SHOULD BE, I GUESS, REVERSED A LITTLE BIT NOW.

UM, BUT MY, MY DEGREE THAT I'M MOST PROUD OF IS I AM A LICENSED CLINICAL SOCIAL WORKER.

I'VE BEEN IN THIS FIELD FOR 20 YEARS WITH OUR UNHOUSED POPULATION.

UM, WORKED IN ALL ASPECTS OF THE FIELD FROM STREET OUTREACH AND SHELTER WORK AND LOCKED FACILITIES AND WITH INSIDE THE JAIL DOING FORENSIC MENTAL HEALTH.

SO THIS IS A COMBINATION OF THAT WORK AS AN LCSW.

AND THEN MOST RECENTLY IN SEPTEMBER, I BECAME DR. KIM CURTIS.

SO, UH, THANK YOU, THANK YOU.

UM, THERE WAS A LOT OF THINGS AS A EXECUTIVE DIRECTOR THAT I'M REALLY GREAT WITH WORKING WITH INDIVIDUALS AND CREATING REALLY SUCCESSFUL PROGRAMS IN THAT SPACE.

BUT THERE WAS OTHER STUFF WITH NONPROFIT ORGANIZATIONS THAT I JUST DIDN'T UNDERSTAND.

AND SO I FELT I NEEDED TO GO BACK TO SCHOOL TO BE THE BEST AND TO HAVE A, UM, SUSTAINABLE PROGRAM.

SO THAT'S WHAT THAT GOAL WAS.

AND ALSO KNOWING IF I WANT TO EXPAND WHAT WE'RE DOING, LETTERS AFTER THE NAME DO NOT.

UM, YOU KNOW, THEY HELP WITH THAT.

SO, UH, THAT WAS REALLY IMPORTANT.

SO I HAVE A DOCTORATE IN SOCIAL WORK OR IN HUMAN SERVICES, A MASTER'S IN SOCIAL WORK, A BACHELOR'S IN HUMAN SERVICES.

AND MY ASSOCIATE DEGREE IS IN CRIMINAL JUSTICE.

AND THEN I LET YOU KNOW MY BACKGROUND THERE.

SO OUR MISSION AT GOODNESS VILLAGE IS THAT WE ARE AN AFFORDABLE TINY HOME PROGRAM THAT PROVIDES THE TRI VALLEY'S FORMERLY UNHOUSED NEIGHBORS, A SAFE, SUPPORTIVE COMMUNITY TO LIVE INDEPENDENTLY, HEAL AND THRIVE.

AND WE DO THAT THROUGH OUR CORE VALUES.

I LIKE YOUR CARE VALUES.

SO I'M PROBABLY GONNA STEAL THAT.

SO THE NEXT TIME YOU GUYS SEE THIS SLIDE, IT'LL LOOK DIFFERENT.

UM, BUT OUR CORE VALUES THAT WE, WE WANT ALL THE WAY FROM OUR BOARD, MYSELF, OUR STAFF, AND FOR OUR NEIGHBORS TO ALL FEEL AND LIVE THESE CORE VALUES.

AND WE ASK OUR NEIGHBORS TO MAKE SURE AND HOLD US ACCOUNTABLE TO THESE VALUES.

IF THEY DON'T FEEL THESE VALUES IN OUR COMMUNITY, WE NEED TO KNOW ABOUT THAT AND THEY NEED TO COME LET US KNOW.

AND IF THEY DON'T KNOW WHAT THOSE CORE VALUES ARE, THEN WE'VE ALSO NOT SHOWN UP AND LIVE THOSE OUT.

SO THAT'S WHERE WE CHECK IN CONSTANTLY.

WE ALSO BRING THEM UP IN OUR ALL STAFF MEETINGS.

WE'RE TALKING ABOUT THEM AND WE'RE DIGGING DEEPLY IN THEM.

AND WITHIN OUR BOARD MEETINGS, WE'RE DISCUSSING ONE, EACH BOARD MEETING AND WHAT DOES IT MEAN AND HOW ARE WE LIVING IT? SO EMPOWERMENT, WE HONOR EACH PERSON'S VOICE, THEIR STRENGTHS AND THEIR POTENTIAL TO HEAL AND LEAD IN THAT.

WE ALSO HAVE A LIVED EXPERIENCE VILLAGE COUNCIL THAT MEETS A MONTHLY AT THE VILLAGE.

AND THERE'S FIVE NEIGHBORS THAT ARE ON THAT, UM, COUNCIL.

AND THEY SPEAK LIFE INTO THE VILLAGE AND ALSO HOLD US ACCOUNTABLE.

UH, INCLUSION, EVERYONE BELONGS.

WE CREATE SPACE FOR ALL IDENTITIES, BACKGROUNDS AND EXPERIENCES.

COMPASSION.

WE LEAD WITH EMPATHY.

UNDERSTANDING THAT HEALING IS NOT LINEAR.

SO THAT'S PART OF ONE OF THE QUESTIONS YOU MIGHT HAVE AS WE GO ALONG IS, ARE WE A SOBER LIVING ENVIRONMENT? WE ARE NOT.

HEALING IS NOT LINEAR.

WE ARE GOING TO HAVE RELAPSES.

WE'RE GONNA HAVE DIFFERENT WAYS THAT WE MANAGE OUR COPING MECHANISMS AS WE'RE UNDER STRESS.

AND WE WANNA MAKE SURE THAT YOU ARE LOVED THROUGH THAT AND YOU MAINTAIN HOUSING.

AND SO WE KNOW THAT GRIEF IS NOT LINEAR.

YOU DON'T JUST RECOVER.

IT'S MESSY.

AND EVERYTHING AT THE VILLAGE IS MESSY.

BUT AS LONG AS WE'RE WORKING TOGETHER THROUGH THIS AND WE ALL EACH HAVE BUY-IN, THAT'S THE DIFFERENCE, RIGHT? AND WE'RE CREATING A SAFE VILLAGE, EVEN IN OUR DISTRESS AND OUR USE OF OUR COPING MECHANISMS. WE'RE STILL SAFE FOR EACH OTHER, UH, COMMUNITY.

WE BUILD RELATIONSHIPS ROOTED IN MUTUAL RESPECT, TRUST, AND SHARED RESPONSIBILITY.

OH, YOU KNOW WHAT I DID? I HIT ENTER INSTEAD OF THAT ARROW.

MM-HMM .

[00:45:01]

I'LL GET THIS.

OKAY, HOW MANY DID I GO? SO OUR CORE SERVICES, WE HAVE 28 TINY HOMES OUT AT THE VILLAGE.

THEY ARE SET UP AS IN LITTLE CUL-DE-SACS SO THAT YOU ARE BUILDING A SMALL COMMUNITY AMONGST EACH OTHER.

AND THEN THERE'S A BIGGER COMMUNITY WITHIN INSIDE THE VILLAGE.

BUT WE'RE STILL 28 HOUSES, WHICH MEANS WE HAVE SMALL TOWN DRAMA, UH, AND NOT A LOT OF ANONYMITY WITHIN INSIDE THE VILLAGE.

UH, 20 OF THE HOUSES ARE 160 SQUARE FEET, WHICH MAY BE THE SIZE OF YOUR BATHROOM, UM, IF YOU THINK ABOUT IT.

BUT WE HAVE WORKED WITH AN INTERIOR DESIGNER TO MAKE THAT SPACE FEEL BIGGER THAN IT REALLY IS.

AND IT HOLDS A TWIN SIZE BED, UH, 32 INCH TV, MICROWAVE FRIDGE, TWO TOP BURNER.

UM, AND IT HAS A SELF-CONTAINED DIGNIFIED BATHROOM.

SO THEIR OWN TOILET SHOWER.

UM, AND I REFER TO AS A DENTAL SPITTOON SINK.

IT'S LIKE THE TINIEST THING THAT'S WORTHLESS.

UM, YOU HIT THE BUTTON AND IT LIKE, DOESN'T EVEN HIT THE SINK.

IT'S KIND OF FUNNY.

UH, AND THEN WE HAVE EIGHT A DA, SO THEY'RE WHEELCHAIR ACCESSIBLE HOMES, AND THOSE ARE 200 SQUARE FEET.

THEY CONTAIN THE SAME AMOUNT OF STUFF, UH, BUT THEY HAD A BIGGER BATHROOM AND A SHOWER THAT THEY CAN ROLL INTO.

AND WHEN WE OPENED FIVE YEARS AGO, WE DIDN'T HAVE ANYONE IN A WHEELCHAIR, BUT WE DO NOW BECAUSE WE ARE AN AGING POPULATION.

AND SO WE'VE BEEN ABLE TO HOLD ON TO PEOPLE WHO HAVE HAD INJURIES OR MEDICAL COMPLICATIONS, AND THEY HAVE BEEN ABLE TO RETURN TO US RATHER THAN REMAIN IN A SKILLED NURSING FACILITY OR FIND THEMSELVES DISPLACED.

AND WE HAVE HAD TO MOVE PEOPLE TO HIGHER LEVEL OF CARE.

BUT IF WE'RE ABLE TO BRING YOU HOME, IF YOU'RE STILL ABLE TO AMBULATE AND CARE FOR YOUR BASIC NEEDS AND EXIT YOUR TINY HOME INDEPENDENTLY, UM, IN CASE OF EMERGENCY, WE'LL BRING YOU BACK.

UH, WE ALSO HAVE 24 HOUR SUPPORTIVE SERVICES THAT IS MENTAL HEALTH SUPPORT TEAM.

WE ARE NOT MEDICAL.

SO AGAIN, IF YOU CAN'T TAKE CARE OF YOUR MEDICAL NEEDS INDEPENDENTLY OR WITH AN IN-HOME SUPPORT PERSON THAT MAY COME IN, UM, THEN WE DO NEED TO GET TO YOU TO A HIGHER LEVEL OF CARE.

BUT OUR 24 HOUR SUPPORT STAFF IS ALL BEHAVIORAL HEALTH STAFF.

UM, AND THEY'RE THERE FOR EMOTIONAL SUPPORT, CRISIS INTERVENTION, UM, AND CONNECTION TO YOUR ANCILLARY SERVICES.

UM, I LIKE TO SHARE WHAT THE PURPOSE OF THAT IS.

WE HAD A GENTLEMAN WHO HE AND HIS GIRLFRIEND WERE BATTLING, TRYING TO REMAIN SOBER TOGETHER FOR THE FIRST COUPLE YEARS OF BEING INSIDE THE VILLAGE.

LOTS OF STRESSORS, LONG-TERM OF EXPERIENCE OF BEING UNHOUSED.

AND, UM, SHE PASSED AWAY WHILE AT THE VILLAGE AND THEY LIVED INDEPENDENTLY IN THEIR OWN TINY HOUSES.

'CAUSE AGAIN, THEY'RE REALLY SMALL, SO THEY LIVED INDEPENDENTLY, BUT THEY WERE VERY MUCH ENMESHED TOGETHER AND VERY MUCH LOVED EACH OTHER.

AND WHEN SHE PASSED AWAY, IT WAS A POTENTIAL FOR HIM TO COMPLETELY STEP INTO HIS ADDICTION, AND WE WOULD'VE POSSIBLY LOST HIM TOO.

BUT HE LEANED INTO KNOWING THAT THE ALCOHOL WAS PROBABLY PART OF THE REASON THAT SHE PASSED AWAY AND HE WANTED TO MAINTAIN SOBRIETY.

AND HE WAS LEANING HEAVILY ON THAT SUPPORT STAFF.

THOSE CRAVINGS KICK IN, IN THE MIDDLE OF THE NIGHT.

THAT IS WHEN YOU FEEL MOST ALONE AND YOU'RE LEFT WITH YOUR DARKEST THOUGHTS.

AND 160 SQUARE FEET BECOME REALLY, REALLY SMALL.

SO HE WOULD GO IN AT 2:00 AM FOR THE MOST MADE UP REASONS.

I NEED TOILET PAPER, I NEED WHATEVER.

I NEED TO DO LAUNDRY.

I NEED TO, YOU KNOW, WHATEVER REASON HE HAD, HE NEEDED SOCIAL CONNECTION SO THAT HE DIDN'T GO DRINK.

AND HE HAS NOW MAINTAINED HIS EMPLOYMENT THAT HE GAINED AFTER FOR A YEAR AND A HALF.

HE'S MAINTAINED HIS SOBRIETY FOR THE SAME AMOUNT OF TIME, AND HE'S LEANING HEAVILY ON THE TEAM.

HE'S INVOLVED IN OUR VOCATIONAL PROGRAM.

HE TAKES CARE OF MY CHICKENS.

HE'S INVOLVED WITH ALL THE NEIGHBORS, BUT HE WOULDN'T HAVE BEEN ABLE TO DO THAT IF WE DIDN'T HAVE THAT 24 HOUR STAFF THAT WAS THERE FOR HIM TO GO IN AND HAVE THE MOST RIDICULOUS CONVERSATIONS JUST SO THAT HE DIDN'T GO USE.

UM, SO IT'S REALLY IMPORTANT THAT WE HAVE THAT THERE.

WE ALSO HAVE LADIES THAT WOULDN'T BE ABLE TO SLEEP BECAUSE THEY HAD BEEN VICTIMIZED IN OTHER PLACES, BUT THEY KNOW THEIR DOOR LOCKS AND THAT SOMEBODY'S MONITORING THE VILLAGE.

AND SO THEY SLEEP AT NIGHT IN A WAY, PLACE THAT THEY COULD NOT HAVE SLEPT BEFORE.

GENTLEMEN TOO, WE FORGET THAT THAT'S A POPULATION THAT HAS BEEN HARMED IN THE MIDDLE OF THE NIGHT BECAUSE THEY'RE VULNERABLE IN TENTS THAT DON'T HAVE LOCKS AND THAT ARE ATTACKED.

UM, AND SO THEY'RE ABLE TO, BECAUSE THEY HAVE A SAFE PLACE.

UM, WE HAVE INDIVIDUALIZED GOAL PLANS.

SO WE DO HAVE A CASE MANAGER, AGAIN, A TITLE I'M GONNA HAVE TO CHANGE AFTER TONIGHT.

UH, BUT SHE MEETS WITH FOLKS, DOES A FULL BIOPSYCHOSOCIAL ASSESSMENT.

AND THEY'RE, THAT'S REALLY JUST LOOKING AT YOUR HISTORY THAT GOES ALL THE WAY BACK.

UM, WE WANNA LOOK AT WAS YOUR BIRTH, WHAT WAS THAT EXPERIENCE LIKE? WE HAVE PEOPLE THERE THAT DIDN'T HAVE OXYGEN FOR THE FIRST FEW MINUTES OF THEIR LIFE.

UM, WE HAVE HEAD INJURIES, WE HAVE DIFFERENT EXPERIENCES THAT HAPPEN THAT WE DON'T ALWAYS ASK.

WE COULD SAY, OH, THEY'RE UNHOUSED.

IF WE GIVE THEM FOUR WALLS, EVERYTHING WILL BE GREAT,

[00:50:01]

BUT WE NEED TO LOOK AT MORE, WHAT IS THAT? WHAT WAS GOING ON? WHAT EXPERIENCES HAVE YOU SURVIVED TO GET TO THIS PLACE? AND SO THEY'RE LOOKING AT THAT AND HOW DO WE SUPPORT YOU IN THAT SPACE? AND THEN THEY CREATE A, THE 24 HOUR SUPPORT PLAN FOR OUR STAFF OF HOW DO WE ALL RESPOND THE SAME, THE SAME LANGUAGE, THE SAME TOGETHERNESS, SO THAT THERE'S NO CRACKS IN OUR TEAM.

IF THERE'S A CRACK IN OUR TEAM, WE DON'T LOOK STABLE, WE LOOK RISKY, AND THEY'RE NOT, NOT GONNA LEAN ON US.

SO WE WANNA MAKE SURE THAT WE'RE ALL USING THAT SAME LANGUAGE, THE SAME TREATMENT, EVERYTHING FOLLOWING THE SAME RULES SO THAT THEY SEE US AS A PLACE THAT THEY CAN REST AND RELY ON US.

UH, WE ALSO HAVE A THREE-TIER VOCATIONAL PROGRAM.

SOME OF OUR FOLKS COME TO US, THEY DO NOT HAVE EMPLOYMENT.

THEY DO NOT HAVE AN INCOME.

THEY'VE BEEN UNHOUSED FOR SIX YEARS.

THEY'VE BEEN GOING OVER TO CITY SERVE, BUT THEY STILL DON'T HAVE AN INCOME SOURCE BECAUSE SSI TAKES YEARS, YEARS.

WE HAVE SOMEBODY THAT'S BEEN AT THE VILLAGE THAT HAS BEEN PENDING FOR THREE YEARS AND WE SEND 24 HOURS OF NOTES CONSTANTLY.

IT'S A LONG WAITING PROCESS.

WITHOUT BEING ABLE TO BE AT THE VILLAGE AND BE INVOLVED IN OUR VOCATIONAL PROGRAM TO PAY HIS PROGRAM FEE, HE WOULD STILL BE UNHOUSED FOR AN ADDITIONAL THREE, FOUR YEARS.

WHO KNOWS WHEN, UM, THAT THE GOVERNMENT IS ABLE TO GIVE HIM THE INCOME THAT HE NEEDS IN ORDER TO SURVIVE.

AND SO BECAUSE WE ARE OUR OWN PRIVATE, UH, PROGRAM ON CHURCH LAND WITH VERY LOW RENT TO THEM AND REALLY INCREDIBLE DONORS THAT BELIEVE IN OUR MISSION, WE'RE ABLE TO OFFSET THAT SO THEY CAN WORK FOR US, WHICH MEANS THAT WE WILL FILL IN THEIR RESUME FOR THEM AND HELP THEM GET TO AN EMPLOYMENT PLACE.

OR WE WILL CONTINUE TO DOCUMENT AND ADVOCATE FOR SOCIAL SECURITY ON THEIR BEHALF.

SO WE'RE WORKING TOWARDS AN INCOME SOURCE.

UM, THEY ALSO, ONCE THEY DO A SOCIAL SECURITY APPLICATION WHERE WE'RE SAYING THEY AREN'T REALLY ABLE TO MAINTAIN EMPLOYMENT, THEY CAN AGREE TO GIVE US PART OF THEIR BACK PAY AS THEIR MONTHLY PROGRAM FEE WHEN THEY RECEIVE IT.

BECAUSE WE CAN'T HOLD YOU TO WORKING IF WE'RE SAYING YOU CAN'T WORK, RIGHT? BUT THEY CAN WORK WHEN THEY FEEL WELL.

UM, AND SO WE NEGOTIATE IN THAT WAY.

SO EVERYBODY AT THE VILLAGE IS INVOLVED IN THE VOCATIONAL PROGRAM IN SOME ASPECT OF OUR TIER ONE SO THAT THEY'RE ALL INVOLVED IN TAKING CARE OF THE VILLAGE.

AND OUR SECOND TIER IS WE, WE HAVE A CONTRACT WITH THE CHURCH THAT WE ARE STILL THEIR BOSS, BUT THEY'RE GONNA GO OVER AND HAVE A DIFFERENT SUPERVISOR THAT IS OVER AT THE CHURCH SO THAT WE CAN SEE WHAT ELSE DO WE NEED TO WORK ON NOW THAT THEY'RE OVER IN A DIFFERENT EMPLOYMENT PLACE.

BUT IF THINGS AREN'T WORKING OUT, THEY DON'T BLAME THE CHURCH AND, UM, THEY DON'T HAVE THEIR, THEY DON'T LEAVE, RIGHT? WE CAN HOLD ONTO THEM AND TAKE CARE OF THAT.

AND THEN WE HAVE SOME FOR TIER THREE, WE HAVE SOME SUPPORTIVE EMPLOYMENT BUSINESSES THAT WE WORK WITH.

AND OUR, WE HAVE SIX PEOPLE EMPLOYED OUT THERE.

AND SO WE ARE AVAILABLE.

SO ONE OF OUR FOLKS, UM, HAD A CONVERSATION WITH THEIR BOSS AT THEIR SUPPORTIVE EMPLOYMENT, HAVING A REALLY BAD DAY.

UM, MADE SOME STATEMENTS THAT REALLY SOUNDED POTENTIALLY SUICIDAL.

AND HE CALLED OUR TEAM AND SAID, HEY, WE'RE CONCERNED.

WE DON'T KNOW IF WE SHOULD CALL THE POLICE OR IF WE SHOULD BE CALLING YOU.

SO WE WENT OUT AND DID AN EVALUATION, PROVIDED THE SUPPORT THAT SHE NEEDED TO, UH, MAINTAIN HER REST OF HER DAY.

SHE STAYED AT WORK, SHE'S FINE, BUT SHE WAS JUST REALLY IN A TOUGH SPOT FOR AND HAVING SOME BIG FEELINGS.

SO WE'RE TRYING NOT TO HAVE YOU QUIT, BUT LET US HELP YOU SUPPORT WHATEVER YOU NEED IN THAT TIME.

HOW DO YOU ASK FOR TIME OFF? HOW DO YOU, UM, ADVOCATE FOR YOUR NEEDS? WHAT IF SOMETHING'S GOING ON WITH A COWORKER INSTEAD OF BLOWING IT UP? HOW DO WE KIND OF NAVIGATE THROUGH THAT AND HELP IN THOSE SPACES AND THEN WE'RE JUST HANDS OFF ONCE THAT HAPPENS.

UM, LASTLY, I THINK IT'S IMPORTANT TO NOTE, WE HAVE AN ALL VOLUNTEER WELLNESS TEAM.

SO WE HAVE NURSES ON SITE TWICE A MONTH NOW.

WHEN WE FIRST OPENED, THEY WERE THERE EVERY WEEK.

UH, AND THEY WERE THERE TO BUILD RELATIONSHIP AND HELP BRIDGE PEOPLE BACK TO CARE.

THEY, MOST OF OUR FOLKS ARE CONNECTED NOW THROUGH MEDI-CAL AND TO ACCESS AND TO, UM, MEDICARE SERVICES.

SO WE DON'T NEED OUR NURSES SO MUCH, BUT THEY'VE BUILT RELATIONSHIPS.

SO THEY ACCESS OUR NURSES STILL.

THEY DO, THEY DON'T DIAGNOSE AND THEY DON'T, UM, PRESCRIBE, BUT THEY WILL DO BLOOD PRESSURE CHECKS, TALK ABOUT YOUR MEDS, TALK ABOUT SIDE EFFECTS, POSITIVES, NEGATIVES, THOSE KIND OF THINGS.

UM, WE ALSO HAVE A HOLISTIC DOCTOR THAT USED TO BE ON SITE EVERY MONTH.

HE HAS SEEN EVERYBODY BUILT RELATIONSHIP.

OUR FOLKS NOW GO TO HIM AT HIS OFFICE.

UM, WE HAVE A MASSAGE THERAPIST, YOGA INSTRUCTOR, PODIATRIST, OPTICIAN, AND A BUNCH OF OTHER THINGS THAT ARE PURELY VOLUNTEER THAT ARE BROUGHT INTO THE VILLAGE TO HELP PUT PEOPLE BACK IN THEIR BODIES ONCE THEY'VE HAD TRAUMA.

YOU KIND OF DISSOCIATE YOUR BODY, CHRONIC PAIN FROM SLEEPING ON THE GROUND.

UH, WHAT IS CHRONIC PAIN? WHAT IS KIDNEY FAILURE? WE'VE HAD THAT CONVERSATION WITH FOLKS.

UM, AND THEN WE HAVE A LOT OF MEDICAL THINGS THAT ARE HAPPENING.

OUR MEDIAN AGE IS 59, BUT THAT'S 50 59 IN UNHOUSED, UM, FOLKS.

AND OUR MEDIAN LENGTH OF TIME OF BEING UNHOUSED BEFORE

[00:55:01]

COMING TO US WAS AT LEAST SIX YEARS.

UM, WE HAVE A COUPLE PEOPLE THAT WERE ONE YEAR, BUT THEY REALLY NEEDED THE 24 HOUR SUPPORT IN ORDER TO MAINTAIN HOUSING.

SO THEY'RE WITH US, BUT SIX YEARS, SO SIX YEARS OUTSIDE CAN TAKE A TOLL ON A BODY THAT'S 59, RIGHT? WE WANT YOU, THEY'RE TYPICALLY FEELING ABOUT 69, MAYBE OLDER.

SO WE'RE TAKING CARE OF THOSE NEEDS AS WELL.

OUR COMMUNITY IS, UM, WE DO A LOT OF COMMUNITY BUILDING EVENTS.

WE HAVE WEEKLY DINNER NIGHTS, ART NIGHTS, GARDENING.

UM, WE HAVE, WE'VE BROUGHT IN RESTORATIVE JUSTICE, WHICH IS A COMMUNITY BUILDING EVENT SO THAT IF THERE IS CONFLICT IN THE VILLAGE, WE HAVE COMMUNITY ALREADY BUILT AND WE CAN HAVE CONVERSATION AND DIALOGUE AROUND THAT AND TRY TO KEEP PEOPLE IN THE LEAST RESTRICTIVE ENVIRONMENT POSSIBLE IN THAT WE HAVE NOT HAD ANYONE ARRESTED INSIDE THE, THE VILLAGE EVER.

UM, I'M ALWAYS VERY NERVOUS ABOUT SAYING THAT, BUT THERE'S A REAL LOVE AND RESPECT WITH INSIDE THE VILLAGE BECAUSE OF THE COMMUNITY EVENTS THAT WE HAVE CREATED THAT HAVE CREATED A SAFE AND STABLE ENVIRONMENT.

IT'S PROACTIVE TO CREATE A COMMUNITY AROUND THIS, UH, TYPE OF SERVICES THAT WE'RE BUILDING.

UM, AGAIN, THE VILLAGE COUNCIL, WE HAVE, UH, MONTHLY MEETINGS FOR THAT.

WE ARE TRAUMA INFORMED CARE PROGRAM.

SO THAT MEANS OUR LANGUAGE DESIGNED AND SUPPORT IS ROOTED IN COMPASSION, SAFETY, AND RESPECT FOR EACH OTHER AND THEIR LIVED EXPERIENCE.

UM, AND THEN WE ARE A HARM REDUCTION PROGRAM.

WE ARE NOT A SOBER LIVING ENVIRONMENT BECAUSE AGAIN, RECOVERY IS NOT LINEAR.

WE ALSO KNEW THAT WHEN WE MOVE PEOPLE IN, WE WERE MOVING THEM IN, HANDING THEM 27 NEW NEIGHBORS, UM, A CASE MANAGER THAT WAS GONNA ASK THEM ALL KINDS OF INTRUSIVE QUESTIONS, AND THEN WE WERE GONNA GIVE THEM 24 7 STAFF THAT WAS GONNA ASK THEM HOW THEY'RE DOING ALL THE TIME.

IF THAT DOESN'T AND BILLS, WE ARE GONNA GIVE YOU BILLS.

SO IF THAT DOESN'T MAKE YOU RELAPSE, IF YOU WERE SOBER, THAT'S PRETTY IMPRESSIVE, RIGHT? BUT THE CHANCES OF US CAUSING A RELAPSE FOR SOMEBODY WITH ALL OF THOSE STRESSORS WAS REAL, AND WE DIDN'T WANNA REMOVE THEM THE NEXT DAY BECAUSE THEY FAILED IN OUR PROGRAM.

SO WE UNDERSTAND THAT WE NEED TO ADDRESS THIS AS A COPING MECHANISM, AND WE NEED TO HELP YOU LEARN A NEW COPING MECHANISM SO YOU CAN DECREASE THE USE OF THIS ONE THAT HAS KEPT YOU ALIVE AND SAFE ON THE STREETS, BUT IS PROBABLY NOT SUPER EFFECTIVE ANYMORE.

AND, BUT WE HAVE TO FIND OUT WHAT IS.

AND UNLESS YOU HAVE ONE, YOU'RE GONNA GO BACK TO THE ONE THAT YOU KNOW OF WHEN YOU'RE IN A DISTRESSFUL PLACE.

SO, WHO ARE OUR NEIGHBORS? THEY ARE ALL ADULTS.

WE ARE SINGLE OCCUPANCY IN EVERY UNIT.

THEY HAVE HAD EXPERIENCES OF YEARS OF BEING HOUSING IN UNSTABLE.

SO THEY MAY HAVE BEEN IN SHELTERS, THEY MAY HAVE GONE TRANSITIONAL, UM, BUT THEY'RE NOT HOLDING IT.

THERE'S SOMETHING THAT HAS THEM KEEP GOING BACK AND FORTH, OR THEY'RE PEOPLE THAT HAVE JUST MAINTAINED LIFE ON THE STREET BECAUSE THEY JUST CAN'T DO THE THE HOOPS.

SO THOSE ARE OUR FOLKS A REASON TO HAVE THE 24 HOUR SUPPORT.

THOSE ARE OURS.

UM, THEY HAVE A DIAGNOSIS OF A SERIOUS MENTAL HEALTH DIAGNOSIS OR A CHRONIC ILLNESS, UM, OR SUBSTANCE USE.

WE HAVE PEOPLE THAT HAVE ALL THREE.

WE HAVE PEOPLE THAT HAVE TWO.

WE HAVE THE ONE, BUT THERE ARE, THAT'S WHAT'S IN THERE.

SOMEBODY THAT, AGAIN, NEEDS THAT 24 HOUR SUPPORT IN ORDER TO MAINTAIN HOUSING.

AND THEY ARE THE FOLKS THAT FAILED OTHER SYSTEMS BEFORE THEY CAME TO US.

SO IF THEY'RE NEWLY UNHOUSED AND THEY DON'T, THEY COULD GO TO A SHELTER AND BE MOVING INTO A HOUSE BECAUSE THEY ARE WORKING.

THEY JUST NEED A PLACE TO SAVE THEIR MONEY.

THEY'RE NOT FOR US BECAUSE WE ARE PERMANENT AND SUPPORTIVE.

YOU CAN STAY WITH US INDEFINITELY.

WE DO HAVE PEOPLE THAT ARE GAINFULLY EMPLOYED NOW, AND THEY SHOULD HAVE THE OPPORTUNITY TO MOVE ON TO OPEN UP A HOUSE FOR US BECAUSE THEY DON'T NEED THAT 24 HOUR SUPPORT.

BUT WHEN WE GET TO THAT PLACE, THEY WOULD HAVE TO MOVE OUT OF THE AREA TO BE ABLE TO AFFORD THAT HOUSING, A DIFFERENT HOUSING, INDEPENDENT HOUSING OPPORTUNITY, BECAUSE WE DON'T HAVE MUCH HERE.

SO THEY'RE NOT ON WAIT LISTS AND THEY'RE WAITING, BUT THEY WOULD HAVE TO LEAVE THE AREA, WHICH MEANS THEY WOULD HAVE TO EITHER DRIVE FURTHER AND INCREASE THEIR GAS USAGE, RIGHT? MONEY IN ORDER TO GET TO THEIR JOB.

IF THEY CAN MAINTAIN IT, IF THEY EVEN HAVE A CAR.

UM, IF THEY DON'T HAVE A CAR, THEY MIGHT HAVE TO BUY A CAR.

SO WE'RE LOOKING AT THINGS THAT THEY HAVE TO BUY, RIGHT? THEY ALSO THEN LOSE THEIR SUPPORT SYSTEM.

THEY HAVE TO FIND A NEW DOCTOR.

WE'VE COMPLETELY DESTABILIZED THEM IN THIS CURRENT SYSTEM OF THE NEXT STEP BECAUSE WE DON'T HAVE AN ABUNDANCE OF HOUSING AVAILABLE FOR OUR FOLKS THAT ARE READY TO MOVE ON.

SO WE'RE HOPING EDEN HOUSING IS COMING UP.

THAT'S A GREAT ONE THAT WE CAN MOVE OUR FOLKS INTO.

UM, THEY CAN GO TO SUPPORTIVE HOUSING THAT HAS A NINE TO FIVE CASEWORKER NOW, OR SUPPORT STAFF ON SITE.

UH, THEY DON'T NE NECESSARILY NEED THAT 24 HOUR SUPPORT.

SO THAT'S WHAT WE'RE LOOKING TO MOVE OUR FOLKS TO.

BUT STAYING AS LOCAL AS POSSIBLE, WHERE THEIR SUPPORT NETWORK IS THAT THEY HAVE BUILT, UM, THAT'S OUR NEXT STEP.

SO WE CAN FREE UP SOME BEDS.

SOME OF OUR FOLKS ARE GONNA LIVE WITH US FOREVER.

THEY, THEY'RE EITHER AGING AND THEY JUST DON'T HAVE, YOU KNOW, MOVING AFTER HAVING

[01:00:01]

CONNECTION.

UM, IS JUST, WE'RE THEIR FAMILY NOW.

UM, OTHERS, MAYBE THEIR MENTAL HEALTH.

IF THEY WERE TO MOVE TO A LESS SUPPORTIVE ENVIRONMENT, THEY MIGHT LOSE THEIR HOUSING BECAUSE THEY'RE NOT ABLE TO NAVIGATE IT.

SO THAT PERMANENT PIECE IS THERE FOR THEM.

UM, BUT THERE'S OTHERS THAT WE REALLY THINK COULD MOVE ON AND MAINTAIN THAT AT THIS POINT.

UM, SO 44 INDIVIDUALS.

I THINK WE'RE AT 46 NOW.

THIS WASN'T UPDATED AS RECENTLY AS YOUR TWO WEEKS.

UM, SO IT HASN'T BEEN UPDATED SINCE SEPTEMBER.

I DO KNOW THAT.

SO I THINK WE'RE AT 45.

UM, 46 INDIVIDUALS HAVE BEEN SERVED.

22 HAVE BEEN WITH US AT LEAST A YEAR.

64% HAVE BEEN WITH US SINCE THE VERY BEGINNING WHEN WE OPENED OUR DOORS.

AND THAT'S PRETTY DARN GOOD FOR THIS POPULATION THAT WE'RE SERVING.

AND THAT TYPICALLY IT'S NOT THAT LONG IN A HOUSING ENVIRONMENT.

UM, SIX OF OUR NEIGHBORS ARE GAINFULLY EMPLOYED OUTSIDE OF THE VILLAGE AND STILL ACTIVELY INVOLVED IN OUR VOCATIONAL PROGRAM.

ALL 28 ARE INVOLVED IN OUR VOCATIONAL PROGRAM AND GIVING AND SERVING INSIDE THE VILLAGE.

UH, THEY'RE ALL ENGAGED WITH OUR CASE MANAGEMENT AND ALL ACCESSING OUR 24 HOUR SUPPORTIVE SERVICES.

EVEN OUR FOLKS THAT COULD MOVE ON, THEY HAVE IT THERE.

SO THEY'RE STILL USING IT.

UM, AND ALL OF OUR NEIGHBORS, WE DO A ANNUAL SURVEY.

ALL OF THEM HAVE REPORTED IMPROVED QUALITY OF LIFE, INCLUDING THEIR MENTAL HEALTH, FEELING SAFE, AND A SENSE OF BELONGING.

UM, HOW LONG HAVE I GONE? I'M A CHATTER.

WE'RE GOOD.

OKAY.

UM, SO CHALLENGES TO THIS HOUSING GAP.

I TALKED ABOUT THE INVENTORY, TALKED ABOUT RISK OF LOSING SUPPORT.

THE REASON FOR STAYING, I DID ALL THIS.

OH, PROACTIVE.

OKAY.

UM, THE VISION FOR GOODNESS VILLAGE, WE NEED MORE VILLAGES.

WE HAVE 200 PEOPLE ON OUR WAIT LIST.

UM, THAT, BECAUSE THAT'S BECAUSE OF OUR GOOD NAME.

UM, OUR NEIGHBORS LOVE US THAT LIVE THERE.

THEIR FRIENDS AND THEIR FAMILY MEMBERS ARE ON OUR WAIT LIST.

UH, THEY WANNA BE IN THAT ENVIRONMENT.

PART OF IT IS THAT WE'RE ON JUST BEAUTIFUL LAND.

UM, AND WE WRITE THEM.

I WANNA JUST BE THERE, RIGHT? IT'S BEAUTIFUL, UH, THAT WE'RE RIGHT ALONGSIDE A CREEK.

IT'S VERY GREEN.

IT'S INCREDIBLY QUIET.

THERE'S STUFF FOR THEM TO DO.

THEY CAN GET DIRTY.

THERE'S HANDS, YOU KNOW, UM, IT'S A FARM.

IT'S A 30 5-YEAR-OLD DAIRY FARM.

SO THERE'S SOMETHING THAT THEY CAN GO DO WORK ON IN SOIL, WHICH IS INCREDIBLY THERAPEUTIC.

SO THEY LOVE IT AND THEY WANNA BE THERE.

BUT BECAUSE WE ARE ALSO INCREDIBLY COMPASSIONATE, WE'RE EMPOWERING AND THE LANGUAGE THAT WE USE AND THE CARE, UH, PEOPLE WANNA BE THERE AND BE AROUND US.

UM, SO WE NEED MORE VILLAGES IS BASICALLY THE BOTTOM LINE OF THAT THROUGHOUT CALIFORNIA.

BUT DEFINITELY STARTING HERE.

WE NEED TO GET SOME MORE PEOPLE OFF THE STREET.

UM, WE, WE THINK THAT WE CAN USE, UH, AS LONG AS WE EXPAND VILLAGES LOCALLY, WE CAN USE OUR SAME LEADERSHIP TEAM AND JUST EXPAND OUR ACTUAL SUPPORT TEAM INTO THOSE SPACES, WHICH WOULD, YOU KNOW, SPREAD THE COST AND MAKE IT PER DOLLAR PER HEAD.

UM, HELPS WITH OUR BUDGET.

'CAUSE WE ARE RATHER SIGNIFICANTLY HIGH, UM, FOR SERVING 28 PEOPLE.

BUT WE CAN'T CUT OUR SERVICES.

WE NEED TO SERVE MORE PEOPLE, UH, IN THAT SPACE.

BUT TO NOT HAVE A BODY THERE MEANS THAT WE DON'T HAVE 24 HOUR STAFF IN THAT SPACE.

AND THAT OPENS US UP FOR HARM TO HAPPEN TO OTHER PEOPLE OR TO THE VILLAGE ITSELF, OR TO THE CHURCH PROPERTY.

SO WE NEED TO STAY AT OUR STAFF LEVEL, BUT WE NEED TO SERVE OTHERS.

UM, IN ORDER TO BRING OUR COSTS DOWN.

UM, WE NEED TO REPLICATE THE WAY THAT WE TREAT HUMANS.

NOT ALL ORGANIZATIONS SEE THROUGH A TRAUMA-INFORMED LENS.

UM, AND SEE PEOPLE AS HUMANS WHO HAVE LIVED EXPERIENCES FAR BEYOND THEIR, UM, HOMELESS EXPERIENCE.

BUT EVERYTHING ELSE THAT HAS HAPPENED TO THEM THROUGHOUT THEIR LIFE, POSITIVE AND NEGATIVE.

WE DON'T ALWAYS LOOK AT THAT.

WE, WE REFER TO THEM AS THE HOMELESS PERSON, AND I'M GONNA FIX YOUR HOMELESS PROBLEM.

AND SO WE NEED TO REALLY LOOK MORE HOLISTICALLY AT INDIVIDUALS AND WHAT THEIR NEEDS ARE.

UM, AND THAT'S, THAT'S OBVIOUS.

YOU DON'T NEED ME TO SAY THAT.

OKAY.

SO THIS IS MADE FOR OTHER PEOPLE, BUT JUST SO YOU KNOW WHAT I TELL OTHER PEOPLE, WHAT YOU CAN DO, VOLUNTEER.

AND IF YOU HAVE THE TIME ON TOP OF THIS VOLUNTEER GIG AND EVERYTHING ELSE YOU HAVE GOING ON IN YOUR LIFE, COME ON OUT AND VOLUNTEER WITH THE VILLAGE BECAUSE IT'S DIFFERENT IF YOU GET TO KNOW THE PERSON BEYOND THAT HOMELESSNESS.

IF THEY'RE HAVING A BAD DAY, IT'S A BAD DAY, RIGHT? AND YOU KNOW THEM FOR EVERYTHING ELSE WONDERFUL ABOUT THEM, AND YOU WANNA FIGHT FOR THEM.

BUT IF YOU ONLY KNOW THEM AS THEIR BAD DAY, THEN YOU HAVE A DIFFERENT EXPERIENCE, UM, AND A DIFFERENT VALUE FOR THAT HUMAN.

AND SO I WOULD ENCOURAGE YOU TO GET TO KNOW EVEN OUR FOLKS THAT ARE STILL ON OUTSIDE OR INSIDE SHELTERS, GET TO KNOW THEIR NAME, GET TO KNOW THEIR STORY, SPEND TIME WITH THEM BECAUSE IT'S IMPORTANT TO THEM, BUT IT REALLY IS IMPACTFUL FOR YOU.

UM, AGAIN, FINANCES,

[01:05:01]

YOU KNOW, WE'RE ALL, WE'RE ALL STARVING IN THE NON-PROFIT FIELD.

UM, SO FINANCIAL SUPPORT, UNRESTRICTED FUNDS ALLOWS US TO BE MORE CREATIVE.

UM, IT GIVES US THAT FLEXIBILITY TO TAKE CARE OF THE NEEDS THAT ARE HAPPENING IN THAT REAL TIME BECAUSE THE NEEDS THAT I HAD A YEAR AGO, OR FOUR YEARS AGO WHEN I HAD 28 PEOPLE MOVING IN THAT WERE IN CRISIS ARE VERY DIFFERENT THAN THE NEEDS THAT I HAVE AND THE VILLAGE HAS FOR PEOPLE WHO HAVE BEEN THERE FOR FOUR AND A HALF YEARS.

SO WE NEED THAT KIND OF FLEXIBILITY.

I ALSO HAVE PEOPLE WHO ARE 30 YEARS OLD AND I HAVE PEOPLE WHO ARE 81 YEARS OLD.

SO THOSE NEEDS ARE DIFFERENT.

AND HAVING MONEY THAT WE COULD MOVE AROUND IN FLEXIBILITY IS SUPER IMPORTANT TO A POPULATION THAT LIVES IN THE GRAY AND NOT IN THE BLACK AND WHITE.

UM, EDUCATE THE COMMUNITY ABOUT US.

SUPER IMPORTANT.

THERE'S PEOPLE THAT DON'T KNOW WE EXIST STILL.

PEOPLE THAT LIVE VERY CLOSE TO THE VILLAGE THAT DOESN'T KNOW THE VILLAGE.

IS THERE TESTIMONY TO HOW GREAT THE VILLAGE IS DOING THAT? YOU DON'T KNOW THAT WE'RE THERE 'CAUSE WE'RE NOT LIVING WHAT SOME PEOPLE THOUGHT THE VILLAGE MIGHT BE, UM, BY PUTTING IT THERE.

BUT PEOPLE DON'T KNOW THAT GOODNESS VILLAGE IS THERE.

SO HELPING SPREAD THE WORD THAT WE'RE THERE AND WHAT WE'RE DOING IN YOUR COMMUNITY IS IMPORTANT.

AND THEN THERE'S TWO, MARCH 28TH, WE HAVE A PICKLEBALL TOURNAMENT.

SO IF YOU KNOW ANYBODY THAT WANTS TO PLAY PICKLEBALL, UM, NOT ME NOT RAISING MY HAND, BUT I WILL BE THERE.

UM, AND THEN JUNE 20TH IS OUR FUNDRAISER.

AND THE LAST FEW YEARS WE'VE DONE IT IN PLEASANTON.

THIS IS OUR FIRST YEAR DOING IT IN LIVERMORE.

UM, WE HAD A REALLY BIG SUPPORT FROM THE PLEASANTON CHAMBER WHEN WE FIRST OPENED, AND THEY DID A LOT OF THAT TO MAKE SURE THEY FILLED THOSE TABLES.

BUT WE'RE IN LIVERMORE NOW, SO WE NEED HELP FILLING THOSE TABLES, UM, AND MAKING SURE THAT WE, AGAIN, HAVE OPPORTUNITY TO RAISE, UM, UNRESTRICTED FUNDS TO MAKE SURE WE'RE SERVING OUR NEIGHBORS IN THE BEST WAY POSSIBLE.

AND THEN THAT IS IT.

QUESTIONS? ANY QUESTIONS FROM THE COMMISSIONERS? YEAH, THANK YOU .

UM, UH, SO OBVIOUSLY THERE'S A BIG WAIT LIST.

I DON'T REMEMBER THE NUMBER, BUT YOU 200 OR SOMETHING? 200.

YEAH.

UM, AND GIVEN THAT, UM, UH, MOST OF YOUR, UM, YOU KNOW, UH, UNHOUSED PEOPLE WILL LIVE THERE PERMANENTLY, UH, UM, HOW DO YOU SEE THIS SCALING? I MEAN, THAT'S A, THAT'S A BIG THING OUTSIDE OF, I MEAN, THERE'S NO FUNDS UNLIMITED, BUT WHAT IS THE, WHAT IS THE SOLUTION? AND I'LL TELL YOU THIS.

UM, I ACTUALLY, WHEN I JOINED THE COMMISSION, I SPENT HALF A DAY AND THANKS TO YOUR TEAM TO GIVE ME PERMISSION TO, TO SPEND AT, UH, YEAH.

WITH ME.

OKAY.

YEAH.

.

AND, AND THAT HASN'T, UH, ESCAPED, YOU KNOW, IT HAS ETCHED A, I MEAN, IT'S AN AMAZING JOB THAT YOU GUYS DO.

AND I HAD NEVER REALIZED, I REALLY WANTED TO SEE THE SCOPE OF WHAT 160 SQUARE FEET MEANS, RIGHT.

AND THE PEOPLE THERE, AND TO ATTACH SOME FACES TO THOSE UNITS.

AND, UM, IT JUST, IT JUST IS, UH, UH, YOU KNOW, DISHEARTENING TO SEE THAT IT'S ONLY 28 PEOPLE OR NEARLY 30 PEOPLE THERE, AND THERE'S A 200 MORE ON THE WAIT LIST.

YEAH.

I DON'T SEE A SOLUTION TO THIS, RIGHT? I MEAN, AND THEN GIVEN THE, THE, THE DEMOGRAPHIC TREND AS EVERY DAY 10,000, 60 PLUS PEOPLE ARE RETIRING.

SO THERE IS CERTAINLY A FALLOUT FROM THAT.

YEAH.

SO THIS IS LOOKING AT, AT A MORE SERIOUS SITUATION DOWN LONGER TERM.

WHAT DO YOU THINK, I MEAN, HAVING BEEN IN THIS FIELD FOR SO LONG AND HAVING DONE THIS FOR SO LONG, WHAT DO YOU, WHAT DO YOU THINK IS A, IS A SOLUTION OUTSIDE OF ASKING FOR UNLIMITED FUNDS? RIGHT.

THE FUNDS ARE NOT RIGHT.

RIGHT.

AND I, I THINK THAT IT'S THE SAME QUESTION THAT I ASK MYSELF SO THAT I CAN GET OUTTA BED EVERY DAY, RIGHT? BECAUSE IT, I HAVE BEEN IN THIS FIELD FOR 20 YEARS AND IT'S, THE GOAL HAS ALWAYS BEEN, I WANNA END HOMELESSNESS.

I WANNA WORK MYSELF OUT OF A JOB.

UM, BUT THE NUMBERS KEEP GETTING HIGHER.

UM, AND APPARENTLY NEWSOM SAYS THEY'RE LOWER.

SO MAYBE, UM, BUT OKAY.

UM, SO FOR ME, MY ROLE IS TO GET THE FOLKS THAT WE CAN ON WAIT LISTS.

THOSE THAT MAYBE WE LOOK AT FOLKS, SOME OF OUR NEIGHBORS THAT WERE LIKE, OH, THEY PROBABLY NEED TO LIVE HERE FOREVER.

BUT THE REALITY IS WE DON'T KNOW WHAT THEY'RE GONNA LOOK LIKE IN FIVE YEARS OR WHERE, WHERE THEY'RE GONNA BE IN FIVE YEARS.

SO IF THEY'RE AGREEABLE TO GETTING ON A WAIT LIST FOR A LESS SUPPORTIVE ENVIRONMENT, AND THAT DOESN'T MEAN THEY DON'T HAVE ANY SUPPORT, IT JUST MEANS THEY'RE MOVING TO ONE THAT MAY HAVE A CASE MANAGER OR A SUPPORTIVE TEAM IN AN OFFICE ON IN THESE, UM, APARTMENT COMPLEXES.

AND THEY'RE THERE DURING BUSINESS HOURS.

THEY DON'T NEED THE 24 HOUR SUPPORT ANYMORE.

THOSE FOLKS, WE ARE GETTING THEM ON WAIT LISTS FOR THOSE THAT ARE OPENING, WE'RE EXPLORING WHAT ARE YOUR THOUGHTS ON WHERE DO YOU HAVE FAMILY MEMBERS THAT MAYBE YOU MIGHT WANNA LIVE THERE? LET'S PUT YOUR NAME ON THAT WAIT LIST.

YOU CAN ALWAYS SAY NO, YOU CAN ALWAYS SAY, I'M NOT READY TO GO.

BUT LET'S IMAGINE WHAT THAT MIGHT BE IN FIVE TO 10 YEARS.

'CAUSE THOSE

[01:10:01]

BEDS DON'T COME UP VERY OFTEN EITHER, RIGHT? THERE'S A, UNLESS THEY'RE BUILDING A NEW ONE.

UM, SENIOR HOUSING, WE HAVE AN AGING POPULATIONS, THEY'RE BUILDING SENIOR HOUSING TO ADDRESS THAT NEED.

SO WE'VE BEEN PUTTING OUR SENIORS ON WAIT LISTS IN HO THERE'S SOME THAT WANNA GO.

THEY DON'T LIKE 24 7 SUPPORT ON SITE.

OR THERE'S PEOPLE THAT LIVE AT THE VILLAGE WHO ALSO DON'T WANNA BE TAKING UP A BED FOR THEIR FRIENDS AND FAMILY MEMBERS THAT THEY FEEL LIKE THEY DON'T NEED ANYMORE.

AND THAT THEY KNOW THEY CAN COME BACK AND VISIT THEM AND SEE US.

SO THERE'S PEOPLE THAT WANT TO MOVE, BUT THEY JUST DON'T HAVE A PLACE TO GO TO THAT'S GONNA FREE UP SOME BED.

AND THEN ULTIMATELY WE HAVE GOT TO PUT SOME MORE TINY HOUSES BECAUSE THERE'S A LARGE POPULATION THAT CANNOT DO THE SHELTER ENVIRONMENT TO BE STABLE IN THOSE SPACES AND SHOULD NOT BE IN A HOTEL WHERE ANOTHER ORGANIZATION IS LIABLE FOR THE THINGS THAT ARE GONNA, THAT MIGHT HAPPEN THERE.

UM, WE DON'T MIND TAKING ON THAT LIABILITY.

UM, AND BECAUSE THERE'S NO TIMELINE FOR SOMEBODY TO LEAVE, THEY TAKE REALLY GOOD CARE OF THE PLACE WHERE IF THEY THOUGHT THEY HAD TO LEAVE IN SIX MONTHS, WHAT'S THE INVESTMENT? I'LL DO WHAT I WISH TO THIS.

RIGHT? IT'S LIKE A RENTER VERSUS HOME OWNERSHIP.

IT'S DIFFERENT.

UH, AND SO THAT'S, THAT'S WHAT WE'RE SEEING PEOPLE TAKE CARE OF.

UH, THEY ALSO, BECAUSE WE EMPOWER OUR NEIGHBORS, THEY SPEAK UP AND THEY HOLD EACH OTHER ACCOUNTABLE FOR HOW THEIR NEIGHBORHOOD LOOKS.

AND SO THEY TAKE CARE OF THAT SPACE AS WELL.

BUT, SO THAT'S THE ANSWER.

WE NEED TO MOVE PEOPLE ON.

WE NEED TO BUILD MORE HOUSES AND WE NEED TO MAINTAIN OUR INTEGRITY OF ONLY TAKING REALLY THE HARD CASES.

IT WOULD BE WAY EASIER IF I TOOK THE EASY CASES, BUT THAT'S NOT WHAT WE'RE HERE TO DO.

THAT'S JOHN AT OPEN HEART KITCHEN'S JOB.

THAT'S HOTEL PLACEMENT.

WE'RE HERE TO DO THE DIRTY WORK, THE HARD WORK.

ANYWAY, THANK YOU VERY MUCH.

MM-HMM .

ANY FURTHER QUESTION AND THANK YOU.

I, YOU ANSWERED SOME OF THE QUESTIONS I HAD TOO, IS HOW, HOW LONG DOES THAT TRANSITION PROCESS LOOK WITH ONLY 28 ROOMS? SO I APPRECIATE THAT YOU'RE LOOKING AT, YOU KNOW, NOT RUSHING IT 'CAUSE YOU WANT TO HELP RESOLVE THE, SOME OF THE TRAUMA, BUT THEN ALSO LOOKING DOWN THE ROAD TO SAY THAT OTHER PEOPLE ARE IN NEED.

I, I DO WONDER, 'CAUSE YOU SAID THE MEDIAN AGE IS 59, YOU HAVE SOMEONE UP TO 81 YEARS OLD WHERE IT SOMETIMES MOVES, MAYBE PAST TRAUMA AND MAYBE IT DOESN'T.

BUT, UM, WHERE IT ALSO THEN BECOMES, UH, AGING HEALTH AND WHAT, WHAT DOES THAT LOOK LIKE? UM, WHERE THE NEEDS AREN'T MAYBE RELATED TO THE TRAUMA, BUT THEY'RE RELATED TO THE AGE OF THE PARTICIPANT.

AND I DON'T THINK I UNDERSTOOD THAT YOU'RE PREPARED TO, YOU KNOW, HELP WITH SOMEBODY IN DECLINING HEALTH.

RIGHT? SO AT SOME POINT, DOES THAT, IS THAT A WHOLE SEPARATE TRANSITION IF, YOU KNOW, SOMEBODY COMES UP AND SAYS, YOU KNOW, UNFORTUNATELY I'VE BEEN DIAGNOSED, YOU KNOW, WITH CANCER OR A, SOME OTHER, OTHER ITEM THAT MIGHT BE MORE AGE RELATED.

AND HOW DOES THAT LOOK THERE? BECAUSE THAT MIGHT MAY BE FROM THE TRAUMA THAT JUST MIGHT BE AGE RELATED.

RIGHT? RIGHT.

SO WE DO HAVE TWO, POSSIBLY THREE.

WE'RE WAITING FOR RULE OUT OF, UH, NEIGHBORS THAT ARE BATTLING CANCER RIGHT NOW.

AND THEY'RE STILL ABLE TO INDEPENDENTLY CARE FOR THEIR NEEDS.

THEY ARE RECEIVING MEALS THROUGH, UM, OPEN HEART KITCHEN, UH, OR SORRY, THROUGH CULINARY ANGELS.

IF THEY CAN, IF THEY GET TO THE POINT WHERE THEY CAN, THEY NEED IN-HOME SUPPORT AND THEY, UM, THAT'S ENOUGH.

WE WILL GO THAT ROUTE FOR A WHILE AND THEN IF WE NEED TO, WE WILL WORK WITH THEIR DOCTOR TO GET THEM TO A HIGHER LEVEL OF CARE.

WE'VE ALSO HAD, UM, SOMEONE WHOSE DEMENTIA BECAME SIGNIFICANTLY WORSE.

WE HAD TO, FOR SAFETY REASONS FOR THEM AND FOR THE VILLAGE ITSELF, WE HAD TO MOVE THEM THROUGH A HIGHER LEVEL OF CARE.

THAT WAS A LOT OF COORDINATION.

WHEN YOU DON'T HAVE A FAMILY MEMBER TO SIGN THAT OFF AND WE'RE NOT GONNA BE YOUR CONSERVATOR.

THAT IS A LOT OF WORK.

UM, IN ORDER TO, TO GET SOMEBODY INTO THAT HIGHER LEVEL OF CARE, MEDICAL IS EASIER, UH, BECAUSE THEY CAN SEE THAT THEY CAN'T DO IT, BUT THE BRAIN IS DIFFERENT.

UM, WE ALSO HAVE, UM, SOME OTHER DIAGNOSIS THAT, THAT PEOPLE WILL DIE WITH NOT FROM.

UM, BUT THEY NEED EXTRA SUPPORT AROUND THAT.

SO WE HELP THEM GET CONNECTED TO IN HOME SUPPORT.

ALSO HELPING BRING IN MEALS FOR THAT.

UH, BUT WE'RE ALWAYS LOOKING AT, IS THIS SOMEBODY THAT WE NEED TO MOVE TO A HIGHER LEVEL OF CARE? CAN THEY DO THIS INDEPENDENTLY? WE DO WELL CHECKS IF PATTERN BREAKS WE'RE WATCHING, UH, AND WE'RE, WE'RE MAKING SURE WE ALSO, UM, HAVE HIGH, UM, HEART.

WE'VE HAD A CONGESTIVE HEART FAILURE WHERE SOMEBODY WAS WEARING THE, THE BAND AROUND HIM THAT WE LEARNED IF HE DROPS, IT'LL ACTUALLY DO THE UM, CPR FOR THEM.

THAT'S TERRIFYING AROUND THE VILLAGE.

BUT WE, AGAIN, WE'RE NOT MEDICAL.

WE DO HAVE OUR NURSES THAT WE'LL CONSULT WITH AND, BUT, AND WE'LL WORK WITH THE TREATMENT TEAMS ON WHAT CAN WE DO? HOW LONG CAN WE KEEP THEM HERE BECAUSE WE ARE NOW THEIR FAMILY, BUT WE ALSO CAN'T DO IT IF THEY KNOW IF THEY FALL.

YOU'RE STAYING THERE UNTIL MEDICAL ARRIVES BECAUSE WE'RE NOT TRAINED ON HOW TO PICK YOU UP.

WE ARE CPR TRAINED, UM, FIRST AID TRAINED AND NARCAN TRAINED, AND SIX OF OUR NEIGHBORS THAT LIVE AT THE

[01:15:01]

VILLAGE ARE ALSO TRAINED IN THAT AS WELL AS DEESCALATION.

SO WE CAN DO EMERGENCY.

BUT OTHER THAN THAT, THAT'S IT.

WE WE'RE NOT TRAINED.

UM, WE HAVE HAD SIX PEOPLE PASS AWAY.

SO AN ANSWER TO ALSO OPENING UP HOMES IN THAT WAY.

THEY EXPERIENCED A DIGNIFIED DEATH AT THE VILLAGE.

THEY WERE LOVED AND CARED FOR IN THAT SPACE.

AND WE DO OFFER, UH, TO HOST THE MEMORIALS AT THE VILLAGE WHERE OUR NEIGHBORS THAT STILL ARE THERE ARE ABLE TO ATTEND WITH THEIR FAMILY MEMBERS.

MARGARET ANN OFFICIATES, THOSE FOR US, UM, HECK OF A JOB WHEN SHE DOES IT.

BUT WE FELT LIKE IT WASN'T APPROPRIATE FOR OUR TEAM TO OFFICIATE A FUNERAL.

UM, AND, BUT WE WANTED SOMEONE THAT KNEW THE POPULATION AND WAS VERY COMPASSIONATE AND EMPATHETIC TO THE PEOPLE THAT, UM, WHO HAD PASSED AWAY AND TO THE PEOPLE THAT WOULD BE IN THE SEATS IN THAT SPACE.

ANY OTHER QUESTIONS? DOES THAT ANSWER YOUR QUESTION? IT DOES.

OKAY.

ANY OTHER QUESTIONS OR COMMENTS? WELL, THANK YOU.

OH, THANK YOU MUCH.

UM, YEAH.

THANK YOU TO ALL OF OUR PRESENTERS TODAY.

UM, I WOULD JUST ACKNOWLEDGE THAT, YOU KNOW, SOMETIMES THESE NUMBERS CAN SEEM NOT HIGH ENOUGH, BUT EVERY NUMBER IS A PERSON AND THAT'S A BIG IMPACT.

SO THANK YOU.

UM, OKAY.

WE ARE NOW GOING TO OPEN PUBLIC COMMENT, UH, STAFF.

DO WE HAVE ANY PUBLIC COMMENTS? NO PUBLIC COMMENTS.

OKAY.

SO NOW WE ARE NOW GOING TO CLOSE PUBLIC COMMENT.

UH, NOW MOVING TO ITEM THREE, OPEN FORUM IN CONFORMANCE WITH THE BROWN ACT.

NO HUMAN SERVICES COMMISSION ACTION CAN OCCUR ON ITEMS PRESENTED DURING OPEN FORUM.

TO PROVIDE PUBLIC COMMENT, PLEASE SUBMIT A SPEAKER CARD WHEN YOUR NAME IS CALLED, WALK TO THE LECTERN.

TO ADDRESS THE HUMAN SERVICES COMMISSION, COMMENTS ARE LIMITED TO A MAXIMUM OF THREE MINUTES PER PERSON.

PER ITEM.

THE CHAIR MAY REDUCE THE AMOUNT OF TIME BASED ON THE NUMBER OF PERSONS WISHING TO, UH, SPEAK.

OPEN FORUM WILL CONCLUDE AFTER 30 MINUTES.

HOWEVER, IF THERE ARE ADDITIONAL SPEAKERS, OPEN FORUM WILL RECONVENE AFTER MATTERS FOR CONSIDERATION.

SO WE ARE NOW GOING TO OPEN, OPEN FORUM STAFF, DO WE HAVE ANY PUBLIC COMMENTS? NO PUBLIC COMMENT.

OKAY.

WE ARE NOW GOING TO CLOSE, UH, OPEN FORUM.

ITEM FOUR,

[4. CONSENT CALENDAR]

CONSENT CALENDAR.

CONSENT CALENDAR ITEMS ARE CONSIDERED ROUTINE AND ARE ACTED UPON BY THE HUMAN SERVICE COMMISSION WITH A SINGLE ACTION.

MEMBERS OF THE AUDIENCE WISHING TO PROVIDE PUBLIC INPUT MUST SUBMIT A SPEAKER CARD 4.1 APPROVAL OF DRAFT MINUTES FOR JANUARY 13TH, 2026.

HUMAN SERVICES COMMISSION.

REGULAR MEETING STAFF RECOMMENDS THE HUMAN SERVICES COMMISSION APPROVE THE JANUARY 13TH, 2026 DRAFT MINUTES.

COMMISSIONERS, PLEASE TAKE A MOMENT TO REVIEW THE MINUTES.

JUST A REMINDER, COMMISSIONER METTA, YOU WERE ABSENT AND THEN SO ABSTAIN.

OKAY.

IF, IF, UH, THE COMMISSION HAS HAD SUFFICIENT TIME TO REVIEW THE MINUTES, ARE THERE ANY COMMENTS OR QUESTIONS? OKAY.

WE ARE NOW GOING TO OPEN PUBLIC COMMENT.

STAFF, DO WE HAVE ANY PUBLIC COMMENTS? UH, NO PUBLIC COMMENT.

OKAY.

WE ARE NOW GOING TO CLOSE PUBLIC COMMENT.

UH, COMMISSIONERS, CAN I HAVE A MOTION TO APPROVE ITEM 4.1? APPROVAL OF DRAFT MINUTES FOR JANUARY 13TH, 2026.

HUMAN SERVICES REGULAR MEETING.

DO I HAVE A SECOND? SECOND.

OKAY.

STAFF ROLL CALL PLEASE.

UH, COMMISSIONER COX? YES.

COMMISSIONER JE? YES.

COMMISSIONER MC AYE.

COMMISSIONER

[01:20:01]

MEDA.

UH, COMMISSIONER NAKAMURA AYE.

COMMISSIONER SUTTON AYE.

COMMISSIONER YU? YES.

VICE CHAIR ONELLI AYE.

AND CHAIR NELSON AYE.

YES.

OKAY.

ON A MOTION BY COMMISSIONER NAKAMURA.

SECONDED BY COMMISSIONER MC WATER AND CARRIED ON A VOTE OF EIGHT YES.

AND ZERO, NO.

ZERO ABSENT, AND ONE ABSTENTIONS.

THE HUMAN SERVICES COMMISSION APPROVES 4.1 APPROVAL OF DRAFT MINUTES FOR JANUARY 13TH, 2026 HUMAN SERVICES COMMISSION REGULAR MEETING.

MOVING ON TO ITEM FIVE MATTERS

[5. MATTERS FOR CONSIDERATION]

FOR CONSIDERATION.

ITEM 5.1, REPORT OF GRANTEE ACCOMPLISHMENTS FOR JULY 1ST, UH, 2025 THROUGH DECEMBER 31ST, 2025 FOR THE HOUSING AND HUMAN SERVICES GRANT PROGRAM.

UM, I HAVE BEEN INFORMED THAT THE STAFF WHO WOULD PRESENT THIS ITEM IS UNAVAILABLE THIS EVENING.

SO ON MY OWN MOTION, I WILL MOVE TO CONTINUE THIS ITEM TO THE NEXT MEETING.

UM, COULD I HAVE A SECOND TO THAT MOTION? OKAY.

UM, SO STAFF ROLL CALL PLEASE.

UH, COMMISSIONER COX? YES.

COMMISSIONER JI.

YEAH.

COMMISSIONER MCW.

AYE.

COMMISSIONER MEDA.

AYE.

COMMISSIONER NAKAMURA AYE.

COMMISSIONER SUTTON.

AYE.

COMMISSIONER YOU? YES.

VICE CHAIR ON NELLI AYE.

AND CHAIR NELSON? AYE.

OKAY.

ON A MOTION BY CHAIR NELSON, SECONDED BY COMMISSIONER NAKAMURA AND CARRIED ON A VOTE OF NINE.

YES.

ZERO.

NO.

ZERO AB ABSENT AND ZERO ABSENT.

ABSTENTIONS.

THE HUMAN SERVICES COMMISSION APPROVES MOTION TO CONTINUE.

ITEM 5.1, REPORT OF GRANTEE ACCOMPLISHMENTS FOR JULY 1ST, 2025 THROUGH DECEMBER 31ST, 2025 FOR THE HOUSING AND HUMAN SERVICES GRANT PROGRAM TO THE NEXT REGULARLY SCHEDULED MEETING.

UM, A ITEM SIX COMMISSION REPORTS AND

[6. COMMISSION REPORTS AND MATTERS INITIATED BY STAFF AND COMMISSION MEMBERS]

MATTERS INITIATED BY STAFF AND COMMISSION, UH, MEMBERS, UH, ANYTHING STAFF, RECORD OUTS? UH, NOTHING FROM STAFF AND COMMISSIONERS? YES, I HAVE FULL DISCLOSURE.

I AM ONE CHAIR, CHICAGO NONPROFIT ALLIANCE.

UM, NEXT, UH, WEDNESDAY ON THE 18TH, WE HAVE OUR MAYOR'S FORM AT THE ETTE THEATER.

UM, TEND NEW, IT'S FREE TO THE PUBLIC, BUT WE DO ACTIVELY REGISTER AHEAD OF TIME SO IT CAN BE PREPARED, UM, NUMBER OF PEOPLE.

AND THEN, UM, ON APRIL 17TH WITH THE, UM, ON THE EPIC POVERTY COLLABORATIVE, WE HAVE, UM, JUSTICE ON THE TABLE.

THIS IS GOING TO TALK ABOUT JUSTICE AND FOOD EQUITY.

I'M VERY EXCITED ABOUT THIS PROGRAM.

UM, IF ANYBODY KNOWS SHEILA BURS, AL AND COUNTY COMMUNITY FOOD BANK, SHE'S AMAZING.

SO SHE'S GONNA BE SPEAKER GIE, WHO'S ALSO, UM, I THINK THIS WOULD BE A GREAT PROGRAM.

SO AGAIN, UM, THIS APRIL 17TH HAVE A FLYER.

NEW, IT IS FREE, BUT WE ARE ASKING PEOPLE TO REGISTER.

UM, ZACH PATELCO HEADQUARTERS CONFERENCE CENTER IN, UM, DUBLIN.

UM, AND ESPECIALLY THIS ONE, WE NEED TO REGISTER THESE.

UM, THANK YOU.

UH, ANYTHING ELSE FROM THE COMMISSION? OKAY.

SEEING NOTHING, NOTHING FURTHER.

UH, MOVING TO ITEM SEVEN ADJOURNMENT, UH, TO A REGULAR HUMAN SERVICES COMMISSION.

MEETING ON TUESDAY, APRIL 14TH AT 7:00 PM WILLIAM M MENDENHALL COMMUNITY ROOM CIVIC CENTER, MEETING HALL 10 16 SOUTH LIVERMORE AVENUE.

TIME OF ADJOURNMENT IS 8 24.